Robert Underwood

Robert Underwood Email and Phone Number

Accessibility Advocate and Document Remediator @ Chax Training and Consulting
Maine, United States
Robert Underwood's Location
York County, Maine, United States, United States
About Robert Underwood

I’m a proven software evangelist, who can document, educate, and support users in their application experiences. I have been the liaison between the customer and the developer, to enhance and maintain the software experience across multiple digital content distribution channels. With over 20 years in the technical media industry, I’ve effectively managed projects both large and small, across many different teams.I’m an Adobe Certified Print Specialist and creative Graphic Artist with substantial multimedia experience in both print and digital media that also includes audio, video, web, mobile, and tablet user experiences. I’ve successfully engaged with multiple customers and clients simultaneously, while identifying themes or connected issues that could result in proactive solutions or product development to improve customer experiences. As a team member, I’m an enthusiastic and innovative team player that thrives in a collaborative environment. Being a leader and part-time teacher, I’m also a mentor and an effective communicator so my team can also excel and exceed deadlines and business expectations.

Robert Underwood's Current Company Details
Chax Training and Consulting

Chax Training And Consulting

View
Accessibility Advocate and Document Remediator
Maine, United States
Website:
chaxtc.com
Employees:
9
Robert Underwood Work Experience Details
  • Chax Training And Consulting
    Accessibility Advocate And Document Remediator
    Chax Training And Consulting
    Maine, United States
  • Maine Adult Education Association
    Instructor
    Maine Adult Education Association Mar 2016 - Present
    York County, Maine, United States
    Continuing Education Instructor for Adobe Photoshop, InDesign, and Illustrator.Now offering a Star Wars Studies Class!
  • Emagazines
    Director Of Client Solutions
    Emagazines May 2023 - Apr 2024
    Chicago, Illinois, United States
    My role at eMagazines is the Director of Client Solutions for the sales team in Chicago. In this role I demo digital products on sales calls such as Apps (iOS + Google Play), Apple News +, web-based delivery of issues, custom subscription pages, and fulfillment integration. During the sales process, we customize our solutions to the needs of each brand. I create demos of magazine issues to show the publisher how great our digital layout looks on mobile devices. Post-sales, I am apart of the onboarding team that guides publishers through the process to get them on the eMagazine platform. Using Jira, I create tickets and manage the project until the publisher launches on our platform. Post-launch, I provide guidance and support for each publisher. I also train new publishers how to use the SAAS based software. Being an Apple News + preferred provider, I am also part of the production and review team to that delivers content to that platform. As an underwriter, I handle all documentation, webinars, and internal and external marketing while optimizing the software to improve the client user experience.
  • Naviga
    Director Of Digital Solutions At Naviga Global
    Naviga Dec 2020 - Dec 2022
  • Zinio
    Director Of Digital Solutions
    Zinio Jan 2019 - Dec 2022
    Greater New York City Area
    Lead Director of Digital Solutions for the sales team in New York City. I demoed branded applications for iOS, Google Play, and web software for potential publishers in the sales cycle. As the on-boarding lead, I trained new client publishers how to use the SAAS based software and CMS efficiently. My responsibilities also included managing client relationships with continued training, troubleshooting issues, and technical requests with IT support via Jira and Slack in a scrum development cycle. As an underwriter, I also handled all documentation, webinars, and internal and external marketing while optimizing the software to improve the client user experience. I also managed developer accounts and app submissions for iOS and Google Play on the publisher’s behalf.
  • Zinio
    Senior Solutions Advisor
    Zinio Sep 2015 - Dec 2022
    Greater New York City Area
    Supported over 200 Publishers around the globe, Including international titles: 
Rolling Stone • Us Weekly • Men’s Journal • Highlights Magazine • Outside Magazine 
Playboy • MacWorld • PC World • PC Magazine • ESPN • High Times • MotorTrend
  • Mt. Wachusett
    Snowboard Instructor
    Mt. Wachusett Jan 2014 - Mar 2016
    Princeton, Massachusetts
    Certified snowboard instructor for both beginners and professionals.
  • Aquafadas
    Lead Support Engineer
    Aquafadas Mar 2012 - Sep 2015
    New York, Ny
    Aquafadas provided software for publishing to tablets and smartphones, such as iOS and Android, for comics publishers, book publishers, magazines, newspapers, and corporations. My primary task was supporting all aspects of the Aquafadas software solution for English-speaking clients. During the publisher rush to have a digital footprint in IOS and Google Play platform, I helped publishers navigate the developer accounts from setup to submission to launching and maintaining their apps.Highlights and Achievements: Wrote the English documentation for all Aquafadas software.Recorded over 100 videos about how to use the products.Managed the customer support team.Project Manager for all application launches.Supported over 100 companies globally. Below is a partial list:
Sesame Street • Cricket Media • Marvel • MPA Media • Summit Media
Kelby Media Group • Marie Claire • Egmont • UBM
  • Cdia At Boston University
    Teacher: Graphic Arts
    Cdia At Boston University 2008 - Jul 2015
    Greater Boston Area
    Responsible for developing the curriculum and training students to develop the skills to be proficient in Adobe Suite applications like InDesign, Typography, Photoshop, InDesign, Illustrator, XML, Acrobat, and Portfolio building. Highlights and Achievements: Built a complete catalogue workflow driven by XML that fed both InDesign and Dreamweaver documents. Conducted photo shoots with the photography students to get content for the graphic art students major poster project.
  • Database Publishing Consultants Inc.
    Senior Field Engineer/Consultant
    Database Publishing Consultants Inc. Apr 2009 - Mar 2012
    Lead field engineer who implemented digital asset management, web content management, and workflow management implementations on behalf of DPCI's customers. Managed the K4 Support team for McGraw Hill Education to solve issues within the K4 editorial setup and workflow consultation. Managed and troubleshot all technical issues with Adobe software applications (PDF, InCopy, InDesign) and installation. I had direct contact with the Adobe Support team so that when they knew I found a true “bug,” a Rapid Release fix was then delivered quickly. I was also the lead K4 Project Manager, trainer, and all-around trouble-shooter at DPCI for K4 and Woodwing editorial workflow solutions. I often served as a liaison for the client, helping them communicate their needs to the developers. Highlights and Achievements: Wrote weekly blogs on Editorial Workflows.Specialized in XTag conversion (XML).Built and maintained multiple editorial workflow solutions for publishers. Worked as a project manager.Specialized in workflow solutions mapping.Launched US Weekly and Rolling Stone Beatles application for iOS using Adobe DPS. Also fully trained the Wenner Media in Adobe DPS, as well as documentation.Below is a partial list of the companies I have both trained at and consulted with at DPCI. Rolling Stone • US Weekly • Men’s Journal • ESPN • McGraw Hill Education • Hanley WoodEthan Allen • College Board • Daily Racing Form • Comcast • Illinois State Bar Association • Jobson
  • Aquent Graphics Institute
    Instructor
    Aquent Graphics Institute May 2005 - Feb 2009
    Served as production and video producer, campus trainer and consultant. Lead a classroom of 20+ students on-site and taught curriculum in Adobe InDesign, Photoshop, Illustrator, Quark, InCopy, and Acrobat. Traveled the country going to client sites on both a teaching and consulting basis. Co-authored books on many Adobe titles. Deliver multi-state seminars on Photoshop, Illustrator, and InDesign to over 300 people at a time. Produced and edited training videos to accompany training books. Developed new curriculum and classes for our staff at AGI. Highlights and Achievements: Adobe Certified Print Specialist Adobe Certified Expert in InDesign, Photoshop, Illustrator, and Acrobat Passed the CTT Trainers exam Co-authored six Adobe training books Recorded and edited training videos
  • American Graphics Institute
    Trainer/Consultant
    American Graphics Institute 2003 - 2005

Robert Underwood Skills

Indesign Adobe Creative Suite Photoshop Quarkxpress Adobe Acrobat Illustrator Publishing Multimedia Mac Graphics Graphic Design Magazines Content Management Layout Online Publishing Os X Wordpress Cms Css Digital Asset Management Pre Press Xhtml Xml Web Content Management Adobe Fireworks Html Seo Web Development Flash Dreamweaver Web Design User Interface Design Photography Ipad User Experience Mac Os X Desktop Publishing Ebooks Actionscript Information Architecture Iphone Project Management Technical Writing Hands On Training Html 5 Drupal User Interface Website Development Mysql Php

Robert Underwood Education Details

Frequently Asked Questions about Robert Underwood

What company does Robert Underwood work for?

Robert Underwood works for Chax Training And Consulting

What is Robert Underwood's role at the current company?

Robert Underwood's current role is Accessibility Advocate and Document Remediator.

What is Robert Underwood's email address?

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What is Robert Underwood's direct phone number?

Robert Underwood's direct phone number is +197827*****

What schools did Robert Underwood attend?

Robert Underwood attended Southern New Hampshire University, Tampa Tech.

What skills is Robert Underwood known for?

Robert Underwood has skills like Indesign, Adobe Creative Suite, Photoshop, Quarkxpress, Adobe Acrobat, Illustrator, Publishing, Multimedia, Mac, Graphics, Graphic Design, Magazines.

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