Ryan Thornley Email & Phone Number

Folsom, Ca, Us

Folsom, Ca, Us

Folsom, Ca, Us

Folsom, Ca, Us

Cincinnati, Ohio, Us

Cincinnati, Ohio, Us

Responsibilities:1. Oversees the client satisfaction, success, and progress of all Tier 1 and 2 implementations2. Supervises, trains, and mentors team of implementation specialists responsible for implementing all Hobsons Higher Education products and provides team goals and objectives3. Identifies and assigns resources needed for each project4. Coordinates end user and creative services team resources where applicable5. Conduct regular check-ins with each implementation specialist to obtain pulse of accounts, workload, and personal skills/progression6. Assists team members in the scheduling of on-site visit where applicable7. Accompanies team members on onsite visits to evaluate staff and identify process improvements where applicable8. Encourages and conducts post-implementation surveys with clients and account transition surveys with internal staff to gauge effectiveness and satisfaction9. Conduct the Performance Management process for all implementation specialists on team10. Interacts regularly with End User, Creative Services, Client Success, and Client Support teams to facilitate product set-up and client hand-off upon implementation completion11. Serves as the liaison with the sales team to meet desired client timelines12. Organizes and delivers monthly reporting on implementation project and team status13. Determines appropriate revenue recognition on a monthly basis14. Resolves and/or escalates issues in a timely fashion15. Manages the development of team by ensuring, when possible, that project tasks are in line with each team members career interests16. Identifies opportunities for improvement and makes constructive suggestions for change17. Ensures team members are following procedures and documenting projects appropriately

Cincinnati, Ohio, Us

-Plan, lead, coordinate, and complete implementations of Hobsons’ HE products: Connect, Retain & ApplyYourself as well as Tier 2 and 3 products.-Oversee and lead between 6 – 12 implementation projects and teams concurrently.-Received EMT Excellence in Service award for 2009, and have a 99% implementation satisfaction rating from clients.-Chair of the Product Suggestion Squad since 2010. -Successful completion of over 60 Tier One implementations; including 10 graduate implementations and 17 business school implementations.-Experience in hiring, training, developing, allocating, and appraising Implementation Specialists.

Cincinnati, Ohio, Us

Us

-Evaluate, negotiate, and close bodily injury claims with claimants and attorneys. -Delivered highest claims closing ratio in the Toledo field office for 2006.-Investigate potential liability involving homeowner claims to determine if general damages should be awarded.-Represent claim adjustors on the Committee for Innovative Solutions. One of ten representatives in a two state region.-Selected by management to serve as a training coach for newly hired claims representatives in a centralized, two week training program in February 2007.-Received a 'Perfect 10' customer service score in February of 2007.

-Sales of wireless and enhanced telecommunications products and services in a retail environment.-Provide customer care for billing, technical, and service issues.-Exceeded sales goals every month.

Bachelor Of Science And Business, Marketing

Education record