Ruth Han Email & Phone Number

San Francisco, CA, US

• Administer high-value customer portfolios ($8M ARR) in a startup environment, communicating proactively with key stakeholders to build rapport, identify pain points, and create tailored value propositions that solve.
• Champion diverse customer success initiatives, collaborating cross-functionally with Operations, Engineering, Production, Sales, and Customer Support to improve service delivery and achieve quick resolutions to.
• Drive product and feature adoption, optimize platform usage, and maximize renewals and growth by aligning services with customer needs and delivering impactful presentations that anticipate questions and demonstrate ROI.
• Lead ongoing review of customer accounts to connect with customers who are not maximizing opportunities, identify account expansion opportunities, and ensure customers have the most updated versions of available.
• Leverage in-depth product knowledge to help customers propel business outcomes; demonstrate proficiency in explaining complex product and technical information in easy-to-understand terms.
• Partner with senior leadership to define and refine customer success objectives, guiding strategic planning and helping shape future products with actionable insights drawn from customer feedback and industry experience.

• Oversaw key client accounts and built strong stakeholder relationships, helping boost business growth and development for an innovative startup company; cross-collaborated with Operations, Engineering, Production, and.
• Partnered with Customer Support team members to address clients’ evolving needs, leveraging active listening and creative problem solving to design targeted action plans that maximized long-term success.
• Executed effective onboarding and retention strategies, aligned client goals with product solutions, and created and scaled memorable customer experiences that increased retention and referrals.
• Empowered high-performing teams with strong leadership and coaching, playing a key role in driving continuous improvement and developing future leaders.

Greater Los Angeles Area

• Led detailed needs analysis and ascertained program goals and objectives to craft comprehensive client implementation plans; traveled to schools to evaluate implementation quality and resolve any issues.
• Cultivated comprehensive, up-to-date knowledge of Apex Learning solutions, implementation models, related best practices, and classroom trends to answer client questions accurately and completely.
• Prioritized accounts using sound judgment and company policies and best practices to focus efforts based on perceived risk, potential growth, and overall strategic value.
• Facilitated high-quality professional development sessions to prepare and develop staff; generated quarterly business reviews and handled additional tasks and projects as assigned.

Greater Los Angeles Area

• Enhanced the Imagine Learning experience for districts, administrators, and teachers by providing in-depth product training and producing data-driven reports that optimized account usage.
• Established quality relationships with diverse administrative and campus personnel; collaborated in delivering compelling sales presentations to administrators and school leaders.

• Showcased strong classroom management skills and provided engaging instruction in a variety of subjects; adapted teaching style to meet the needs of diverse learners and fostered a positive and respectful classroom.
• Created curriculum and assessments to measure student progress; reviewed test scores and developed strategies to boost students’ skills and academic performance.
• Orchestrated events and learning groups, led programs and meetings, and built cooperative relationships with students, parents, and staff.

Bachelor Of Science (Bs), Elementary Education And Teaching

Master'S Degree, Curriculum And Instruction, Teaching English As A Second Or Foreign Language/Esl Language Instructor