• Administer high-value customer portfolios ($8M ARR) in a startup environment, communicating proactively with key stakeholders to build rapport, identify pain points, and create tailored value propositions that solve real-world problems. • Champion diverse customer success initiatives, collaborating cross-functionally with Operations, Engineering, Production, Sales, and Customer Support to improve service delivery and achieve quick resolutions to critical issues. • Drive product and feature adoption, optimize platform usage, and maximize renewals and growth by aligning services with customer needs and delivering impactful presentations that anticipate questions and demonstrate ROI. • Lead ongoing review of customer accounts to connect with customers who are not maximizing opportunities, identify account expansion opportunities, and ensure customers have the most updated versions of available products. • Leverage in-depth product knowledge to help customers propel business outcomes; demonstrate proficiency in explaining complex product and technical information in easy-to-understand terms. • Partner with senior leadership to define and refine customer success objectives, guiding strategic planning and helping shape future products with actionable insights drawn from customer feedback and industry experience.

• Oversaw key client accounts and built strong stakeholder relationships, helping boost business growth and development for an innovative startup company; cross-collaborated with Operations, Engineering, Production, and Sales. • Partnered with Customer Support team members to address clients’ evolving needs, leveraging active listening and creative problem solving to design targeted action plans that maximized long-term success. • Executed effective onboarding and retention strategies, aligned client goals with product solutions, and created and scaled memorable customer experiences that increased retention and referrals. • Empowered high-performing teams with strong leadership and coaching, playing a key role in driving continuous improvement and developing future leaders.

• Led detailed needs analysis and ascertained program goals and objectives to craft comprehensive client implementation plans; traveled to schools to evaluate implementation quality and resolve any issues. • Cultivated comprehensive, up-to-date knowledge of Apex Learning solutions, implementation models, related best practices, and classroom trends to answer client questions accurately and completely. • Prioritized accounts using sound judgment and company policies and best practices to focus efforts based on perceived risk, potential growth, and overall strategic value. • Facilitated high-quality professional development sessions to prepare and develop staff; generated quarterly business reviews and handled additional tasks and projects as assigned.

• Enhanced the Imagine Learning experience for districts, administrators, and teachers by providing in-depth product training and producing data-driven reports that optimized account usage. • Established quality relationships with diverse administrative and campus personnel; collaborated in delivering compelling sales presentations to administrators and school leaders.

• Showcased strong classroom management skills and provided engaging instruction in a variety of subjects; adapted teaching style to meet the needs of diverse learners and fostered a positive and respectful classroom culture. • Created curriculum and assessments to measure student progress; reviewed test scores and developed strategies to boost students’ skills and academic performance. • Orchestrated events and learning groups, led programs and meetings, and built cooperative relationships with students, parents, and staff.