Ruth Barrocas-Hockema Email & Phone Number

Portland, OR, US

• Leadership and Management
• Managed sales development reps for Enterprise, Corporate, and Public Sector accounts.
• Focused on team performance with individual coaching and team prospecting.
• Developed targeted campaign plans for various segments, focusing on both current clients and new logo accounts.
• Consistently achieve an Internal Net Promoter Score (iNPS) of over 90%, reflecting exceptional employee satisfaction and engagement within the team.
• Developed and implemented a comprehensive compensation plan for SDRs, aligning incentives with company goalsSales Growth and Performance

Portland, OR, US

Enterprise Archive Compliance, SaaS, RegTech

Miami, Florida, US

• Recognized as Sales Coach of the Year for exceptional performance in 2017, 2018, and 2020.
• Analyzed and reported on agent performance against KPIs, driving accountability and sales excellence on a daily, monthly, and year-to-date basis.
• Achieved the Gold Team Award for 15 months over three and a half years, solidifying my reputation as a top-producing sales coach.
• Generated $25 million in gross revenue for 2019 YTD, demonstrating strong revenue growth and leadership impact.
• Pioneered the first on-site sales coaching initiative for the Springfield outbound team, setting a precedent for future success.
• Successfully built and developed three large outbound sales teams in Springfield, Oregon, enhancing overall sales capabilities.

Miami, US

• Successfully managed and developed a team of 13 sales agents and 3 service agents, consistently meeting KPIs.
• Drove a 34% year-over-year increase in outbound sales dials, significantly enhancing team productivity.
• Led the team to achieve the highest monthly performance to goal for two consecutive years, demonstrating exceptional leadership.
• Generated $23 million in net revenue for 2015, achieving 112.7% of the net goal.
• Achieved $24.5 million in net revenue for 2016, reaching 107% of the net goal.
• Recognized as the top-producing coach in Celebrity Consumer Outreach for both 2015 and 2016.

Miami, Florida, US

Elected into team captain role to work towards improvement of team performance.Mentored colleagues on sales techniques.Responsible for VIP guest requests.Assigned to multiple specialized projects.Evaluated guest needs and identified products that best fit guest's requests.Serviced existing reservations according to guest requests and in accordance with.

Miami, Florida, US

Secured flights for cruise guests, travel agents, and certified vacation planners.Ensured flight parameters were met.Extensive knowledge of ports of call and airports.

Miami, Florida, US

Responsible for immigration document check.Familiar with crowd control.