- Guided new Kaplan faculty through the required steps for hiring and onboarding (completion of required paperwork, interviews, training, background check, I-9, etc.).- Utilized multiple company-built business systems and personal organizational systems for tracking and communicating candidate progress and status to hiring managers.- Oversaw the scheduling, coordination, and collection of video observation recordings of all faculty (more than 200 annually) to facilitate teacher development, and ensure that Kaplan met the requirements of its national accreditation. - Coordinated the periodic bulk distribution of revised teaching materials to national staff of 2,000+ Kaplan instructors.- Evaluated and approved requests by managers to ship replacement materials to their faculty as needed.

- Owned responsibility for on-site and off-site facility maintenance issues. - Approved payroll for part-time center staff and faculty.- Scheduled and assigned instructors to work with students who are preparing for various types of exams. - Collected, organized, and processed all necessary human resources paperwork for all new and transfer staff members. - Worked directly with students to assess their progress and to address any concerns with their development.

- Prepared and organized local marketing events to introduce potential students to Kaplan Test Prep programs. - Worked directly with college faculty, administrators, and student organizations to negotiate group contracts and company sponsorships.

- Contributed to center growth through consultative sales meetings with prospective students.- Administered Kaplan classes by tracking attendance, collecting enrollment agreements, and processing student paperwork.

- Maintained all relevant membership information using company iMIS and Microsoft Access databases. - Managed marketing processes by creating mailings targeted to specific association members, board members, and medical practitioners.