Ryan Blake Email & Phone Number

Miami, FL, US

US-Remote

- Consult with clients and provide expertise through the transition from a manual or other prior system for processing documents, training, and processes into an electronic environment.- Configure MasterControl Software for Clients by identifying key struggles in their current Quality/Content Structure, and help build customized solutions- Identifying.

Denver, Colorado

- Subject matter expert for the Document, Record and Change system.- Global policy / procedure owner for Document, Records, and Change Control.- Interfaces with global regulatory authority, notified body auditors and provides general support for Quality.

Greater Denver Area

- Manage a risk based audit schedule, train auditors, create and approve Audit Reports, debrief leadership about potential quality issues, and resolve audit findings. - Responsible for managing and improving the Corrective and Preventive Actions Process (CAPA), including leading CAPA projects and training project owners.- Govern the Document Control System.

Greater Denver Area

- Managed the non-conformance (NCR) process.- Responsible for Quality Control, including Receiving, In-Process, and Finished Device Acceptance.- Managed the Document Control System process implementations, including system upgrades and validation testing.

Panama

- Developed and maintained Cochlear Latin America Quality Management System.- Managed equipment controls and maintenance and non-conformances.- Performed supplier and distributor audits to ensure compliance to applicable regulations, product requirements, and QMS requirements.

Panama

- Identified the key success factors critical to quality (CTQ) and managed their performance through the service lifecycle.- Performed resource planning and delivery of service in accordance with the Service Level Agreements and Statements of Work.- Ensured consistent IT Service Management and Information Technology Infrastructure Library (ITIL).

Panama

o Provide Guidance and Service improvement Plans to senior management in recurrent issues and business opportunities based on KPI’s and Customer Satisfaction analysis.o Quality framework implementation: Effectiveness and Efficiency Measures.o Promote and Manage metrics and KPI’s (key Performance Indicators) improvement projects.o Created IT service.

Panama

- Responsible for software and third party product sales to resellers.- Managed partners and alliance relationship with assigned accounts to secure complete sales portfolio.- Consistently achieved goal of 700,000.00 in revenue per quarter.

Panama

- Achieved and exceeded sales quota of 50,000.00 in revenue per month.- Implemented a workflow system that enhanced selling capabilities.

Panama

- Responsible for resolving service disruption or technical escalation issues for corporate clients. - Mentored and coached Support Technicians.

Panama

- Provided technical support to end users on desktops, laptops, and wireless networks.- Supported strategic improvement projects for customer experience and satisfaction.- Ranked in the top ten performer list in 3 different occasions