Ryan Brown Email & Phone Number

Clackamas, Oregon, United States

Portland, Oregon Metropolitan Area

Manage daily load operations for the Jeld Wen Door Systems and Target Dedicated. I manage 2 customer accounts and 75 total drivers’ daily needs, including all onsite training, weekly assigning, scheduling and tracking shipments, working directly with sales staff while negotiating freight with customers including setting rates.- Manage Jeld Wen Office and Customer service training in Chiloquin Oregon – 10 employees- Monitor and make sure employees follow OSHA and DOT standards and guidelines for safety in the workplace both in Chiloquin and Portland Facility.-Input of data analysis, and monitor all control of account including P & L-Review and Book new backhaul loads daily and Make real connections with potential customers by providing an exceptional buying experience and great on time and customer service needs-Handle minimum 75 plus inbound calls regarding freight needs and issues daily, rates and progress on existing orders in warehouse and OTR drivers- Provide exceptional customer service and POD tracking with a less than 45 day billing adjustment.- Led agents and office division in safety, customer retention, and revenue growth for over the last year against 550 other account employees by offering tailored products and services by offering different customers customized solutions to meet their needs and world class communication- Prospecting for new Lanes, securing transportation, analyzing freight market trends to tactically negotiate rates effectively in the new markets.- Manage Fleet maintenance directly with shop management and working directly with Logs and regulatory to make sure all account Drivers have DOT & HRS and home time and route scheduling when needed.

Snellville, Georgia, United States

Manage the day-to-day Freight operations.Manage 28 customers along with 8 freight brokers – 2 CSR’s – 2 accounting people 12 asset employees, including all training, weekly scheduling of freight and tracking and tracing shipments, negotiating freight rates with carriers and customers including contract and summary negotiations.Monitor and make sure employees follow OSHA and DOT standards and guidelines for safety in the workplace.Input of data analysis, and create and monitor all control charts including P&LReview new product information data daily and make real connections with potential customers by providing an exceptional buying experience.Handle 50-75 plus inbound calls regarding freight needs, rates and progress on existing orders in warehouse.Onsite project coordinating for manufacturing warehouses (Owens Corning, Tosca, and Monroe Packaging)Provide exceptional customer service in fast-paced environment.Prospecting for new clients, securing transportation, analyzing freight market trends to tactically negotiate rates effectively.Manage Fleet maintenance and Drivers DOT HRS and home time and route scheduling when needed.

Atlanta, Georgia, United States

Manage operations of brokerage office and 6 cradle to grave brokers and 35 warehouse workers in a 50,000 sq ft office/warehouse, including cross dock and office training, weekly scheduling and tracking shipments, negotiating with freight carriers and customers including setting rates. load planning and shipping and receiving operations and training new employee over 3 different locations in Georgia.Monitor and make sure employees follow OSHA standards and guidelines for safety in the workplace.Input of data analysis, and create and monitor all control charts including P&LReview new product information data daily and make real connections with potential customers by providing an exceptional buying experience.Handle minimum 75-80 plus daily inbound calls regarding freight needs, rates and progress on existing orders in warehouse.Onsite project coordinating for manufacturing warehouse (International Paper,Bonsal America)Provide exceptional customer service in fast pace environment.Led division in customer retention and revenue growth for last 3 years by offering tailored products and services by offering customers customized solutions to meet their needs and world class communication.Prospecting for new clients, securing transportation, analyzing freight market trends to tactically negotiate rates effectively.Manage accounts in and out of office. Manage 1st shift in warehouse, Manage warehouse inventory and customer weight scale. Maintain OSHA standards and Hold employees to safety standards and govt. guidelines on job sites.Develop new accounts and building a relationship with customers.Maintain inventory and warehouse operations to maintain 98% on time service and loading goals.Identify and contact prospective customers to provide freight and logistics services.Assist operations personnel on finding 3PL carriers.Develop and provide servicing proactively and continuously to existing customers including vertical markets potential.

Omaha, Nebraska, United States

Started as CSR for Office responsible for customer orders and was responsible for intake of customer requests and guidelines, schedule projects and integrate changes into customer profile and installation plan.Coordinate all incoming orders and data entry for scheduling new projectsPromoted 2 times in 24 months to Asst. Operations Manager after 1 year due to process improvement, staff development and up-sale revenue growth,Coordinate ordering and inventory control of supplies necessary to complete project, ensure that supplies are ordered and arrived for installation crew needs.Maintain and report completion reports including timeline and objectives of project

Omaha, Nebraska, United States

Coordinate all customer and freight needs for various accounts including Good Humor Ice Cream, $2 Million annual revenue and 40 dedicated trucks servicing three facilitiesSchedule all inbound and outbound appointments based on transit times and load detailsTrack driver home time and needs, coordinate coverage and fill-in drivers while maintaining customer standards