Ryan Gregory Email & Phone Number

Phoenix, Az, Us

United States

At Coalition I am leading a global team of cyber security Analysts to support our Active Insurance platform and mission of reducing Policyholders overall cyber risk . Currently this team covers the following for our policyholders and brokers wherever they are:- Customer support for our active risk management platform Control- Cyber Security documentation and education- Early threat detection and notification - Advanced cyber security risk identification and consulting- Early incident detection and triage to our claims and incident response teamsEveryday our Security Support Team is working with small to large scale businesses to understand their overall cyber risk, and find the solutions that work best to reduce their risk of a cyber incident. Leading to a reduction of overall loss, and claims frequency across all policyholders.

Scottsdale, Az

As the help desk manager it is my responsibility to maintain the flow of service requests from the time they enter our system to after the ticket is completed. I also provide senior level technical escalations for the service techs and project team members. We believe in fanatical customer service and it is my responsibility to make sure that we are meeting our customers expectations. I also maintain the service center tool-sets, from ConnectWise Manage to ITGlue for documentation and use them to implement ITIL related process improvement.

Phoenix, Arizona Area

Liaise with Executives to make decisions for operational activities and set strategic goals.Plan and monitor the day-to-day running of business to ensure smooth progress.Supervise staff from different departments and provide constructive feedback.Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.Manage procurement processes and coordinate material and resources allocation.Oversee customer support processes and organize them to enhance customer satisfaction.Review financial information and adjust operational budgets to promote profitability.Revise and/or formulate policies and promote their implementation.Manage relationships/agreements with external partners/vendors.Evaluate overall performance by gathering, analyzing and interpreting data and metrics.Ensure that the company runs with legality and conformity to established regulations.

Start up blog in regards to education average American males ages 18-30 about a broad range of topics like: Automotive, fashion, tech, advice, professional customs/curiosities, culinary arts, financial advice, etc...

San Diego, California

• Manage personnel, ticketing system, Databases and MSP software, PCI compliance• Dispatch work tickets and internal projects, Average 400tickets a month• Maintain excellent customer relations in order to maintain Rapid POS and NCR brand presence• Manage clients through Labtech software and onsite visits• Conduct Systems administration in and out of virtual environments.• Worked with enhancement and development teams to create new products• Conduct daily time reviews of billable vs. non billable hours to drive productivity• Maintained a 100-110% monthly completion of tickets for the service department over a 7 month period • Maintain Internal/off site Active Directory, network infrastructure and phone systems• Management of on site and off site backups, daily monitoring• Project management • Created documentation for internal purposes and training• Expertly trained Employees and customers on our products• Deploy new systems/ servers remotely and on site.

Provide technical assistance to customers within SLA. Maintain ticket queues and workloads.Provide systems administration support to hosted users and managed services clients, in server 2003-2008-2012 r2 environments.Configure, install and troubleshoot on-site hardware.Complete portions of major projects. Test new software/hardware in lab environments and provide detailed reports to programming teams.

DOD Clearance: SECRET- Expired6 year career with two overseas combat deploymentsTrained host nation police departments on principles of community policing tacticsCompiled and entered data as well as tracked training and unit movementManaged troops in the field as well as strings of informantsCollected and compiled intelligence in the field and created security measures to combat themDesignated technology liaison with IT contractors and troubleshot military communications devicesReduced sectarian violence by 92% in Ninewa province, Iraq over a ten month period by implementation of innovative police mentorship strategies

Pacific Beach, Ca

Created detailed reports for risk managementSupervised and trained employeesSchedulingMaintained safe environment for customers and employeesWorked with local law enforcement, fire and emergency servicesLiaison between company and clients

Managed security personnel in a professional environment.Trained new hires in security and safety procedures as well as company policyManaged conflict to reduce physical altercations and overall liability Delivered high quality customer service to clients and patronsWorked with local police, fire and emergency servicesFiled descriptive reports in accordance with company policies

Provided best in class customer service to maintain COMP USA’s brand presence Consistently reached monthly sales goals and product quotasProblem solved customer difficulties and identified technology solutions within a given deadlineInstalled software and hardware in office and residential environmentsCreated an open, team oriented work environment to increase associate engagementInstalled Operating systems and completed OS upgradesRemoved Viruses Configured systems for better performance

Bachelor Of Science (B.S.), Project Management

Associate Of Science (A.S.), Network Systems Administration

Certification, Professional Leadership Development Course

Activities and Societies: Sergeant Major's list graduate

Uniform Code Of Military Justice, Federal Law Enforcement

Activities and Societies: Manuver support, intelligence collection, resettlement and detainee operations, law and order, military.

Hs Diploma, Hospitality And Tourism Management, Virtual Enterprise, Military Studies

Activities and Societies: ARMY JROTC, ROP Computer Repair, Varsity Football, Academy of Travel And Tourism, Virtual Enterprise