Ryan Hendrickson Email & Phone Number

Arlington, Virginia, United States

Arlington, Virginia, United States

Arlington, Virginia, United States

North Augusta, South Carolina, United States

- Remotely monitor client systems, proactively remediating issues, and searching for trends and precursors that indicate an imminent or underlying problem.- Provide deep research and solution proposals to new or obscure issues that we encounter at client sites or internally.- Create processes and check lists for recurring tasks, ensuring that setup or remediation is performed consistently and thoroughly.- Assist with systems and network administration task in Tier 2 and 3 support capacities.- Perform Office 365 migration from other email platforms including POP/IMAP, GSuite,Exchange 2013 or later.• Perform setup and deployment of Azure Active Directory Services, Azure VMs and site tosite VMs.

Augusta, Georgia, United States

• Started a Web Center business using knowledge from iVenue, and sold websites tocustomers looking for a better website experience.• Hosted these websites on my personal servers and made changes to the websites as thecustomers requested.• Implemented components specific to each customer and their needs, often coding certainaspects of the website whenever necessary.

Augusta, Georgia, United States

• Developed material for training team to use for new-hire classes as well as to keep currentemployees up to date on new information.• Created and maintained articles on the company intranet, including the development forprojects as well as maintenance of existing documentation.• Communicated information in a proactive and consistent format whenever possible withthe least amount of impact to the Customer Care Representatives

Las Vegas, Nevada, United States

• Assisted customers with RF interference issues while connecting to Clear Wire towers,creating tickets for technicians to assist in the field if needed.• Provided support to Level 1 frontline representatives with any problems they had, includingif they were unable to successfully resolve the issue.• Used proprietary tools to retrieve data from towers to determine functionality, user ability,capacity, and other statistics, and checked modem firmware and made upgrades asnecessary.

Las Vegas, Nevada, United States

• Responsible for training new employees as well as keeping current employees up to dateon software updates so they could assist customers who needed help making changes totheir websites.• Provided in-depth training that includedcustomer retention, domain name information, website code, billing and updates, basic computer knowledge, rules of the company,telephone and customer service skills.• Built a website using HTML, Flash, JavaScript, and CSS which was used to hold allmaterial and contained quizzes/tests that all employees completed often to ensure they retained all new and updated information.