Ryan Hendrickson Email & Phone Number

Arlington, Virginia, United States

Arlington, Virginia, United States

Arlington, Virginia, United States

North Augusta, South Carolina, United States

• Remotely monitor client systems, proactively remediating issues, and searching for trends and precursors that indicate an imminent or underlying problem.- Provide deep research and solution proposals to new or obscure.
• Perform setup and deployment of Azure Active Directory Services, Azure VMs and site tosite VMs.

Augusta, Georgia, United States

• Started a Web Center business using knowledge from iVenue, and sold websites tocustomers looking for a better website experience.
• Hosted these websites on my personal servers and made changes to the websites as thecustomers requested.
• Implemented components specific to each customer and their needs, often coding certainaspects of the website whenever necessary.

Augusta, Georgia, United States

• Developed material for training team to use for new-hire classes as well as to keep currentemployees up to date on new information.
• Created and maintained articles on the company intranet, including the development forprojects as well as maintenance of existing documentation.
• Communicated information in a proactive and consistent format whenever possible withthe least amount of impact to the Customer Care Representatives

Las Vegas, Nevada, United States

• Assisted customers with RF interference issues while connecting to Clear Wire towers,creating tickets for technicians to assist in the field if needed.
• Provided support to Level 1 frontline representatives with any problems they had, includingif they were unable to successfully resolve the issue.
• Used proprietary tools to retrieve data from towers to determine functionality, user ability,capacity, and other statistics, and checked modem firmware and made upgrades asnecessary.

Las Vegas, Nevada, United States

• Responsible for training new employees as well as keeping current employees up to dateon software updates so they could assist customers who needed help making changes totheir websites.
• Provided in-depth training that includedcustomer retention, domain name information, website code, billing and updates, basic computer knowledge, rules of the company,telephone and customer service skills.
• Built a website using HTML, Flash, JavaScript, and CSS which was used to hold allmaterial and contained quizzes/tests that all employees completed often to ensure they retained all new and updated information.