Support C# framework, develop tools in C# for federated automation teams across the enterprise.

Automate existing workflows for Claims adjusters using a home-grown C# automation framework.

RPA development for the Claims department

Created and maintain reporting for Personal Lines Claim division

• Analyzed current-state process flows, documentation status, and project needs• Met with key stakeholders from Warranty, Quality, Legal, Engineering, Operations, and IT to set scopes of projects, target dates, and responsibilities• Documented existing processes and systems• Developed, trained, and implemented workflows to gather additional informationo DOT tire informationo Side-wall serial numberso Electronic versions of paper forms• Upgraded system of liability databases for trailers from Access 97 to Access 2013o Consolidated 18+ user-interface Access databases into one used by three plantso Cleaned up 600+ old development and copies of database to ensure a clean systemo Met regularly with Quality and Operations to gain feedback on system and upgraded as necessary• Upgraded the Purchase Order requisition system from Access 97 to Access 2013o Cleaned up workflows, reduced process time, added security featureso Met regularly with Purchasing and Engineering to gain feedback on system and upgraded as necessary• Assessed and fixed issues of communication between shop floor tools and databases• Removed necessity of printing liability information by quality team• Developed canned reports and reporting platform for management and warranty

• Analyzed current-state process flows, documentation status, and project needs• Met with key stakeholders from Warranty, Quality, Legal, Engineering, Operations, and IT to set scopes of projects, target dates, and responsibilities• Documented existing processes and systems• Developed, trained, and implemented workflows to gather additional informationo DOT tire informationo Side-wall serial numberso Electronic versions of paper forms• Upgraded system of liability databases for trailers from Access 97 to Access 2013o Consolidated 18+ user-interface Access databases into one used by three plantso Cleaned up 600+ old development and copies of database to ensure a clean systemo Met regularly with Quality and Operations to gain feedback on system and upgraded as necessary• Upgraded the Purchase Order requisition system from Access 97 to Access 2013o Cleaned up workflows, reduced process time, added security featureso Met regularly with Purchasing and Engineering to gain feedback on system and upgraded as necessary• Assessed and fixed issues of communication between shop floor tools and databases• Removed necessity of printing liability information by quality team• Developed canned reports and reporting platform for management and warranty

• Created state filings for several products, including full pricing and justification• Improved efficiency of actuarial departments processes• Documented and standardized current processes• Point person and coordinator for SharePoint and documentation standardization for the actuaries• Focus on P&C work• Completed exams P, FM, C.

• Assisted internal and customer teams with Clinical Documentation and Orders-related build, coding, and troubleshooting issues• Served as key technical point of contact for customer Inpatient teams on concurrent implementation projects at two large hospital systems; assisted in bringing six hospitals live• Performed post go-live support, including identifying, investigating, and resolving issues, maintained in an up-to-date issues, communicated to the customers via weekly progress meetings • Used Caché and Visual Basic programming knowledge to complete several development projects (change orders), including numerous software fix and enhancement projects that benefited all Epic customers• Epic-certified in EpicCare Inpatient, Stork, Willow (Epic Rx), and EpicCare Ambulatory.

2003-2004, managed ushers before, during, and after shows in various duties involving the patrons of shows.2004-2006, managed other mangers and ushers