Ryan Hunter Email & Phone Number

Mesa, AZ, US

Scottsdale, Arizona, United States

United States

• Reviewed and analyzed complex events of possible suspicious activity and/or money laundering to ensure that all potentially suspicious events are appropriately identified, documented, and reported within specified.
• Was a source of peer quality reviews due to strong quality scores obtained in my reviews/ completed documentation including narratives of activities identified during my reviews. Prepare and update new procedures, as.
• Cross trained in multiple Suspicious Activity Report typologies including AML, fraud, and manual internal/external referrals (such as law enforcement, and other government based regulating groups.)
• Provided analysis for three different products within PayPal (PayPal, Venmo and Xoom) which require unique boilerplates, procedures, and casefile review.

• Assisted Venmo clients with elevated customer support opportunities via online chat, email, and phone.
• Elevated fraud and technical issues as necessary while providing future expectations for Venmo users.
• Utilized my previous customer service experience to help colleagues with challenges they experienced while assisting, including side by side coaching and sharing best practices.

Tulsa, Oklahoma, United States

• Receive internal accounts closure requests from compliance partners.
• Communicated account closures to clients, while looking for opportunities to strengthen customer relationships.
• Prepared and update new procedures, as well as communicate changes to the team.
• Trained new hires into the Consumer Due Diligence Liaison role and developed monthly direct reports
• Prioritization and timely response regarding sensitive matters.

• Audited incoming mobile and ATM deposits at a pace of over one thousand checks per day, identifying high risk activity.
• Determined and made decisions on level of risk for each incoming deposit
• Reviewed incoming and outgoing wires
• Created parameters of fraud reporting for other team members
• First employee to hold this title and aided in creating company mandated procedures

Tulsa, Oklahoma, United States

• Supervised and assisted with client questions and concerns through the bank’s call center
• Received escalated customer service calls and assisted with client needs
• Performed role of manager on duty over nights and weekends
• Client retention
• Troubleshoot technical issues
• Interview and train new hires