I am a Core Support Technician at KnowBe4, a leading provider of security awareness training and simulated phishing platform. In this role, I deliver technical support and customer service to over 40,000 customers worldwide, using my skills in phone etiquette, troubleshooting, and problem-solving. I enjoy helping clients resolve their IT issues and ensuring their satisfaction.Besides my IT career, I am also a Real Estate Advisor at Coastal Properties Group & Christie's International Real Estate, where I assist buyers and sellers in the residential and commercial markets. With over three years of experience, I have a proven track record of negotiation, communication, money management, and multitasking. I am passionate about finding the best deals and opportunities for my clients and building long-term relationships with them. Furthermore, I received my AS degree in Cybersecurity at St. Petersburg College. I am eager to learn more about this growing and challenging field and to apply my knowledge and skills to protect data and systems from cyber threats. I am a reliable, hardworking, and adaptable professional who strives to excel in both IT and real estate.