Ryan Mccready Email & Phone Number

Temple, Tx, Us

United States

• Lead and manage a dynamic team of social media community managers across 20 profiles, ensuring brand consistency and fostering audience engagement through strategic interactions.• Implement automated processes and efficient team workflows, maintaining a 15-minute response time per mention, reducing handled volume by 45%, and driving substantial cost savings.• Oversee a compelling brand presence on Facebook, Twitter, and Instagram, ensuring consistent messaging and high levels of engagement.• Manage online reputation for 1,300+ Google locations, maintaining a 90% response rate, optimizing strategic listings, and driving continued business growth.• Collaborate with Yelp to create new service area listings, streamline outdated profiles, and contribute to cost-saving initiatives across the brand's digital footprint.• Partner with Talent Acquisition to enhance follower growth and engagement on professional channels, particularly LinkedIn, achieving a 4% monthly growth rate through targeted campaigns and content strategies.• Coordinate the content calendar across all platforms, aligning with marketing objectives and seasonal campaigns to deliver timely, relevant content.• Provide weekly reports on sentiment, customer feedback, and brand engagement to key business units, ensuring data-driven insights inform future social media strategies.• Coordinate and manage access to all social media pages for internal teams and external users, ensuring proper permissions and secure collaboration across platforms.

United States

• Led a team of social media case managers and community managers, ensuring a 15-minute response time and 60-minute resolution for 500 weekly cases.• Managed the moderation of 2,100 listings on Google and Yelp, maintaining a 24-hour response to over 10,000 reviews monthly.• Implemented an automated escalation process, reducing negative customer interactions by 50% and enhancing overall customer satisfaction.• Collaborated with the marketing team to manage the content calendar, ensuring timely, brand-aligned posts across multiple social media platforms.• Coordinated access to social media pages for various internal teams and third-party vendors, ensuring proper permissions and seamless collaboration.• Created and provided weekly social media reports for various business units, analyzing performance metrics and offering insights to inform strategy.

United States

• Led a diverse team of warranty account representatives • Monitor schedule adherence and productivity and coach to performance • Audit phone calls to ensure compliance with company policies.• Assist with escalated customer issues to help provide resolution• Delegated work assignments and prioritized tasks.

United States

• Provided direct support for multiple business lines• Responded directly to customer and field technician inquiries regarding parts• Performed in-house and open-source research to collect parts information.• Utilized proprietary systems to research aged parts and locate needed parts • Designed policies and standards to use in specific areas of research

Killeen/Temple, Texas Area

• Communicated with district constituents via phone and in-person• Determined constituent needs and assigned case manager as needed • Composed correspondence and performed various administrative duties • Handled incoming and outgoing mail for office staff.• Provided daily news briefings for staff.

Ledbetter Tx

• Led team of a diverse group of multi-skilled laborers• Monitored overall safety by regularly inspecting job • Scheduled staff and subcontractors to meet goals and milestones• Acted as liaison between client and subcontractors• Defined project deliverables and monitored the status of all tasks

Fort Hood Tx

Master Of Science - Ms Criminal Justice, Homeland Security And Emergency Managment, 4.0

Concentration in Emergency Management and Homeland Security

Bachelor Of Science - Bs, National Security, Intelligence Analysis, Gpa 3.57

Activities and Societies: Order of the Sword and Shield, Honor Society

Associate Of Arts (A.A.), General Studies