● Plan, direct and lead all business operations.● Achieve sales and gross profit goals through the recruitment, development, training, coaching, evaluation and management of company employees.● Determine targeted customer account potential, establish sales goals for those accounts, and hold sales director accountable for achieving those goals. ● Achieve upper quartile performance in these key indicators – Gross Profit %, Net Salaries Ratio, Occupancy Ratio, Return on Investment, and Gross Profit per Employee.● Analyze available financial reports and information, implementing appropriate strategies to increase sales and margins, improve productivity, and manage expenses and assets. ● Ensure the agency meets or exceeds the service expectations demanded by each customer group.● Build relationships in the community to understand the marketplace, increase market share and identify new markets.● Conduct all business in accordance with company policy and procedures.● Maintain and insist upon a safe working environment in accordance with company policy and procedures.● Safeguard and maintain all agency assets – buildings, fleet, equipment, inventory, and receivables.

● Managed inside and outside sales teams, paying close attention to forecasted growth for represented manufacturers.● Held meetings with corporate decision makers to formulate and execute plans for growth.● Attended yearly trade shows and buying group meetings across the country to scout for new manufacturers and maintain current industry knowledge. ● Managed the disbursement and use of marketing co-op dollars from manufacturer to distributor with emphasis on ensuring effective media adverts dependent on product, location, and customer base.● Negotiated and mediated the creation of sales program contracts between manufacturers and new distributors.

● Maintained healthy relationships between our represented manufacturers and their established wholesale accounts.● Managed day-to-day office duties, including entering and tracking customer orders, literature procurement, and maintaining customer mailings.● Recorded all day-to-day financial transactions of the corporation, as well as kept the company functioning in accordance with GAAP.● Prepared monthly, quarterly, and year-end financial statements for review by third party CPA. ● Presented findings to various levels of management, including forecast budgeting, and a plan-of-action for improved performance.

● Pursued and established new business relationships with wholesalers and retailers within our territory.● Made sales calls to architects, designers, and engineers with the goal of adding our products to job specifications.● Managed job quoting process for large projects within the Michigan market.● Handled field warranty jobs for manufacturers in the plumbing/HVAC/electrical industries.● Fabricated and installed displays for decorative plumbing/lighting showrooms across Michigan.