Ryan Patterson Email & Phone Number

Madison, WI, US

United States

Middleton, Wisconsin, United States

Responsible for responding to operational break/fix scenarios, as well as upgrading and maintaining end user devices through regular refresh intervals and projects requiring new equipment. Working with technical resources, adhering to procedures, workflows, and tools to provide exceptional support and customer service.Responsibilities:-Build and deploy new.

Madison, Wisconsin Area

Madison, Wisconsin Area

Responsibilities: -Provide 24/7 support efficiently for customers and business partners-Troubleshoot issues relating to ERP systems and document processing-Replicate customer issues in a quality assurance test environment-Able to work independently and meet service level agreements and deadlines in a timely fashion-Utilize scrum methodology to plan and.

Madison, Wisconsin Area

Responsibilities:-Provide technical support to state employees at multiple DOT/DMV locations as well as external customer support-Manage and publish knowledge documentation such as troubleshooting and procedures via Sharepoint-Work with a team to provide fast and reliable support - Utilize Cherwell to document and resolve incidents as efficiently as possible

Whitewater, WI

Responsibilities:-Provide support and answer questions to new hires to the Service Desk-Train both service desk employees and new technicians on how to complete their assignments in the most effective manner possible.-Troubleshoot advanced technology-related issues for faculty and staff on campus-Schedule appointments with our available technicians for new.

Whitewater, WI

Responsibilities:-Troubleshoot and fix technology related issues on campus-Set up new lab equipment.-Complete appointments to setup new hardware for faculty and staff on campus-Re-image computersSkills Developed:-Troubleshooting of more advanced technology related issues.-Punctuality in arriving for scheduled appointments on time.-Communication skills with.

Whitewater, WI

Responsibilities:-Answer phone calls and emails troubleshooting basic computer problems.-Actively go out to staff offices to resolve basic computer problems.-Enter tickets into an ITIL environment.Skills Developed:-Ability to work with a team and get things done in a timely manner.-Time management skills from prioritizing assignments.

Detroit, MI

Responsibilities:-Worked with team to resolve issues with technology for thousands of employees in the family of companies in several different buildings-Set up multiple desks with proper computer equipment-Patch lines for wired connection to the network-Went the extra mile with all clients and assured that they had everything they needed to work efficiently

Geneseo, IL

Responsibilities (Floor Staff):-Stock groceries on shelves throughout the store-Manage and organize incoming inventory-Assist bagging and taking groceries out to customers vehicles-Provide assistance to shoppers in need. Skills Developed (Floor Staff):-Strong personal communication skills working with customers and co-workers alike. -Understanding of.

Bachelor Of Business Administration (Bba), Information Technology (Network Security Emphasis), Alumni

Activities and Societies: Football Team, Association of Information Technology Professionals.

High School Diploma

Activities and Societies: Football, Wrestling, Track and Field, Choir, Band, Theatre, Student Council, Link Crew, Madrigal Singer, Group.