Ryan Phillips Email & Phone Number

Salt Lake City, UT, US

Offshore/Nearshore BPO Solutions For a Better CX. Organizations trust Buwelo BPO to provide world-class customer care and back-office from our sites in the Philippines, So. America, Africa, Europe, and the Caribbean. Our partners see- Improved Customer Experience- 50% operating cost reduction- 50% lower attritionFor a free quote call me at 801-599-0884

Sandy, Utah, United States

Chief Executive Officer at Baby Banana (Live-Right LLC) | B2C Product Growth | Development and Marketing for Amazon top-rated product

Salt Lake City, UT

• Oversee business operations and product development for large private company. Architected a 5-year plan to comprehensively re-brand and develop better market alignment and expand market in Asia and Europe. Develop.
• Oversaw development and marketing for #1 rated product on Amazon.com, accruing 8k+ reviews and a 4.5 star rating as well as spotlight of Amazon’s Choice.
• Took new product from initial concept to development and market introduction.
• Manages all logistics and product details with manufacturers in New York, China and Taiwan and collaborates with distributors regarding product delivery, customer acquisition, and.

Salt Lake City, UT

• Managed daily operations and profitability for competitive local metal refinery. Directed customer service training and employee accountability for client services team. Oversaw metallurgy efficiency tracking and.
• Implemented overhaul of client services operations for improved customer relations to drive company profitability, training employees in appearance, communication, and engagement.
• Worked as point of contact for company during lawsuit, meeting for mediation and negotiating settlement while revamping buying process for increased fraud prevention.

Salt Lake City Area

• Oversaw customer service relations and team for financial coaching company specializing in phone and in-person consultations. Collaborated with Utah Attorney General’s office to manage and ensure all legal compliance.
• Transformed company BBB rating from F to A through personalized interactions with Bureau to obtain and implement appropriate feedback to improve sales team behavior and customer service.
• Built relationship with Attorney General’s office in order to improve company rapport and maintain stringent legal compliance companywide.

• Managed all client and partner relationships for financial coaching company. Oversaw escalations team and created proprietary training program. Handled program refund requests for client services team and legal claims.
• Improved live call answer rate from 60% to over 95% despite attrition.
• Edited final drafts for company website and coursework for distribution to 14k students.
• Retained $1.5M in program refund requests through personal outreach to customers to identify and resolve concerns or difficulties with product.
• Reviewed recorded sales calls for disgruntled customers to identify sales discrepancies for increased sales representative accountability and customer satisfaction.

Certificate, Management Development Program

Coursework included: Executive Communication Skills, Finance and Accounting, Business Acumen, Strategy Foundation and Implementation.

Doctorate, Chiropractic

Bachelor'S, Exercise Physiology