Ryan Singh Email & Phone Number

Washington DC

India

Board of Directors

Washington D.C. Metro Area

Provides strategic management of project processes including scope, risk assessment, requirements gathering, resource coordination, project milestones, scheduling, and post-launch metrics review.Authors and distributes flowcharts, process decks, project impact reports, and training manuals.Leads cross-functional teams involving account managers.

Ashburn, VA

Provided project management for various call automation initiatives impacting internal/external customers and call center routing procedures for clients’ toll free numbers.Ensured optimal levels of team productivity and efficiency while coordinating project lifecycle involving scope, strategy development, risk management, requirements, resource allocation.

Arlington, VA

Project Manager on the Local Task Force, an operations forum for the migration and integration of MCI customer data to MCI systems. Identified current and potential issues for inclusion on the Task Force roster as resolution projects.Managed the joint MCI-Multi Local Exchange Carrier project to migrate customer data in California, Illinois and Texas to the.

Arlington, VA

Developed the Contract Billing Implementation Audit (IA) Process to ensure compliance with the terms of large business customer contracts.Developed plans for moderate to complex audit projects, defined scope, requirements, and deliverables. Identified issues with potential negative impact to multiple customer bases. Developed action plans and drove plans.

Ludhiana, PUNJAB. India

Managed the upgrade project to enhance operations for an industrial corporation, through operations streamlining and introduction of IT tools. Responsible for all aspects of the project - project plan, writing requirements, coordination and management of resources, team development and managed action plans to achieve project goals. Analyzed, documented and.

Recruited to the start-up team to establish the US Department of State's National Visa Center (NVC) and coordinate the transfer of the Transitional Immigrant Visa Processing Center (TIVPC) from Virginia to New Hampshire. Designed and established the Quality Control Unit including processes, accuracy metrics, training, and ongoing process definition to.

Managed the development and operations of the Central File Facility (CFF), an integrated records management facility and processing center for over 1 million paper and electronic immigration files. Responsibilities included process development, resource and systems requirements, data transfer and integration planning and quality assurance. Worked with IT.

Team Lead for the 12 person Quality Control team to perform quality assurance checks on visa records to ensure compliance with Department of State regulations. Developed and wrote procedures for TIVPC handling of visa documents.Coordinated unit workload and interfaced with other units to ensure the smooth flow of records through the Center and on to 140.

English

Bachelor Of Arts, English, 4.0 Gpa