Responsible for intake and application process for all programs providing services to prevent and end homelessness, including permanent, supportive, housing, rental assistance, rapid, rehousing, emergency, shelter, and more. Ensure compliance with HUD state and county programs, including adherence to the coordinated entry system, and the homeless management information system, recruit train, and manage employees for the roles of team leads case, managers, program assistance, and peer support workers participate in the local continuum of care chapter the Maui homeless alliance and ensure staff are updated on community needs resources and events.

• Responsible for the recruitment, development and operations of 10 Admissions Representatives and 4 college/high school recruiters for a campus of over 600 students. • Responsible for student retention and readmissions. • Advise students on course selection, progress toward graduation and career decisions. Key Highlights: ~ Developed a virtual 360 campus tour for web marketing, recognized as employee of the month for marketing initiatives. ~ Developed standard working practices and implemented associated polices. ~ Participated in the redesign of the college’s software integrations.~ College named thirteenth best school for Gaming and Animation programs by the Princeton Review and number one in Northern California for both undergraduate programs.

Responsible for the recruitment, development and operations of 12 Admissions Representatives providing admissions services for a campus of over 1,200 students. Develop and maintain the Admissions department policies and procedures.Participate in student recruitment, selection, and admission.Advise students on course selection, progress toward graduation and career decisions. Promote the university by participating in community events and by developing partnerships with industry and secondary education institutions. Key Highlights: ~ Spearheaded the University’s employee recognition program.~ Award recipient for “Rising Star”, “Best Customer Service” and “Top Performer, 2016”~ Rose to a top-performer in Admissions in just five months’ time and maintained top performance every year despite increasing responsibilities.

Provide supervision to Kaiser Permanente Orange County Medical Centers for Environmental Services department of 130 associates.Ensure staff and new supervisors receive proper orientation, initial training and ongoing education. Evaluate employee performance and implement personnel actions such as promotions, transfers and dismissals. Key Highlights: ~ Improved the hospital HCAHPS/Avatar scores by 20% through the development and implementation of a patient satisfaction program. ~ Reduced budgetary overspending through creative scheduling.

Direct supervisory experience for a team of 10 staff implementing professional skill development and performance management. Interviewed and selected cross-departmental team of 10 managing budgets, special projects, campus initiatives and leveraging reinforcement strategies for staff engagement. Assisted incoming students for a campus size of 10,000 through 15 different satellites. Key Highlights: ~ Developed and implemented a mentorship-training program targeting an exceptional student experience resulting in campus collaboration and synergy. ~ Appointed to the project planning and delivery of the New Student Orientation revision by the territory Vice President. ~ Elected as the Project Director for the University of Phoenix Competency Survey beta test.