Identify the cross section of user needs and business objectives to plan, build, and launch software solutions that allow operational teams to scale. Cross-functional contact between Product, Engineering, Design, Operations, and business leaders.

Develop strong relationships with content partners and provide support through delivery and launch of film and TV series on NetflixEnsure industry-leading customer experience by sourcing high-quality digital assets and troubleshooting any issues through to resolutionImprove partner performance and engagement by analyzing and reporting on delivery metricsIncrease efficiency of digital supply chain by innovating on existing processes and establishing new workflowsCommunicate efficiently and effectively with internal cross-functional teams to ensure standards are met in the best interest of the business and the customer

Managed partnerships with film/TV studios and distributorsSatisfied customer demand for New Release and catalog titles by coordinating DVD inventory with external content partnersCollaborated with warehouse distribution teams to resolve inventory and title mismatch issues

Facilitated the addition of new titles to Netflix distribution systemPopulated title metadata and updated website based on research and customer feedbackSourced artwork assets from external content partners

Worked with content partners to receive, process and upload time-sensitive digital assetsCoordinated corporate ad sponsorships using proprietary MySpace Content Management SystemDrafted press releases, internal company communications, and monthly newsletters that reached over 300 million membersCopywriter for all customer-facing copy on MySpace Karaoke channel

Owned and resolved incoming customer technical issues via email and phoneImproved site functionality and customer satisfaction based on member feedbackMaintained billing and administration systems for MySpace Karaoke channel