Ryan Lynch Email & Phone Number

Ryan Lynch is a Associate Director at Sprinklr at Sprinklr. He possess expertise in management, recruiting, healthcare, technical recruiting, human resources and 36 more skills. Colleagues describe him as "Ryan is an excellent Support Engineer. His attention to detail, and commitment to delivering positive client experiences serve as a benchmark for his peers. I consistently witnessed Ryan's dedication; whether putting in extra hours to resolve a client need, or effectively creating internal processes to maximize productivity within the team. Ryan's calm demeanor when easing client concerns is an asset to any organization." and "Ryan was my main HR contact when I joined Evolent Health and was extremely helpful/efficient coordinating the whole process"

Listed skills include Management, Recruiting, Healthcare, Technical Recruiting, and 37 others.

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  Associate Director, Product Support

  Sprinklr

  Jan 2022 - Present

  • Directing Sprinklr's Global Product Support Team of 22 Technical Account Managers spread across five different countries and three continents. • Oversee America’s Division of 90+ Enterprise customers with $14M+ in Platinum Support revenue and $180M+ in overall ARR.• Played instrumental role in growing Services (Platinum Support) revenue by more than 3X in 3+ years.• Designed and implemented new operational workflows that improved our average customer response time by 53 minutes in 2023 and 2024.• Coded and implemented Slack and Microsoft Teams alerts to bring attention to high priority tickets and ensure Support Team commitment to our SLA obligations. • Business Leader focusing on building a world class team with industry best practices that promotes accountability, customer excellence, and a positive work culture.