Ryan Dearing Email & Phone Number

Richmond, Virginia, United States

Provide comprehensive and timely resolution of all end user technical issuesPrimarily responsible for end-to-end IT infrastructure supportBreak/fix software & hardware support such as OEM-certified warranty repairsProvide smart-hands support for networks, servers and VoIP technologiesPerform IT asset disposal and maintain accurate asset inventorySupport end users remotely accessing services via shipping replacement devices or leveraging 3rd party hardware repair (or other… Show more Provide comprehensive and timely resolution of all end user technical issuesPrimarily responsible for end-to-end IT infrastructure supportBreak/fix software & hardware support such as OEM-certified warranty repairsProvide smart-hands support for networks, servers and VoIP technologiesPerform IT asset disposal and maintain accurate asset inventorySupport end users remotely accessing services via shipping replacement devices or leveraging 3rd party hardware repair (or other form of onsite support as needed)Troubleshoot issues involving applications on and off premise (e.g. cloud)IT support may be provided remotely via remote administration tools or desksideOnsite support for incidents, service requests and changes as needed (IMAC, break/fix)Provide end user device configurationExecute application installations, patch and driver update testing and distributionResponsible for device, operating system, software and/or application troubleshootingSystem updates and/or restoration activities as necessary Show less

Richmond, Virginia, United States

Petersburg, Virginia

Create plans and schedules.Excellent with customer support via phone, Skype, FaceTime, E-Mail, and in person.Supervise volunteers. Supervise software installations and modifications to company computers.Partners with other parties for suggestions to make improvements.Hardware and software fixes (Document every step).Review budgets for inventory.In charge of inventory.

Richmond

• Active directory - Password / Username lookup. SCCM to remote to user. • PC Refresh / Image (10 to 30 a day) • Customer support / over the phone support (Incoming: 20 to 30 a day) (Outgoing more than 20 a day) • Support over ticketing system (more than 15 tickets a day) • Perform break/fix hardware repairs on desktops/laptops. • Special project work – installs, desktop application loads. • Managing assigned calls in a queue

Chester, Virginia

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops and laptops.• Perform Install/Move/Add or Change (IMAC) activities.• Perform Imaging with tools like Ghost, SCCM, etc.• Display outstanding technical and professional services skills at all times• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined… Show more • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops and laptops.• Perform Install/Move/Add or Change (IMAC) activities.• Perform Imaging with tools like Ghost, SCCM, etc.• Display outstanding technical and professional services skills at all times• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines• Proactively communicate with the end-user and service desk personnel as needed.• Understands and follows all documented service operations policies and procedures. Show less

Richmond, Virginia Area

• Imaging 7000+ CPU• Installing PosCom on CPU and Focal Point• Perform help desk duties• Answer calls and emails concerning software issues• Fixing software issues from help desk requests

Norfolk State University

Fixed various types of hardware problemAnswered the phone, and offered over the phone solutionsOffer help with software problemsDesktop ManagementPerformed other tasks as assigned

Summer JobSupervise children ages 5-18, prepared food for 25+ children on a daily basis. Clean up after the children. Transported the minivan around to various recreational sites. Gym rover. Plan and coordinated activities for youth. Monitored supplies and informed supervisor when additional supplies where needed.