Ryan Holden Email & Phone Number

Cincinnati, Ohio, United States

Cincinnati, Ohio, United States

- Covered larger accounts responsible for more district revenue including: Fifth Third Bank, Convergys, Lexis Nexis, Anthem- Discovered, drove, and scoped complex custom services- Demonstrated solution value via diagrams, TCO, and meeting the solution needs- Held responsibility for campaign technical wins- Organized and drove customer events for opportunity generation- Oversaw drive for yearly conference attendance across Cincinnati territory- Ran and brought to closure complex software ELA contracts- Responsible for POC delivery- Recruited new talent to the SE team- Mentored less senior SE’s to further their development- Adept at marshaling speciality resources from across Dell disciplines for running comprehensive campaigns- Mentored other individuals in other roles aspiring to pre-sales- Ran Validate the Value campaigns at my customers to re-enforce the value derived from a given solution over its life cycle

Cincinnati, Ohio, United States

- Covered up to 16 accounts in a given territory including: Cincinnati Bell, CBTS, Siemens PLM, Cintas, Western Southern, NewPage, Luxottica, Ohio National, AMIG, NCR, NetCracker, Cengage Learning, Cincinnati Financial- Developed technical strategies to solve customer challenges- Created custom sizing tools rolled out to the district to streamline storage sizing tasks- Scoped custom professional services to be delivered with hardware- Built proposals and delivered demos- Held responsibility for design and configuration of technical solutions across specialties- More than 8 external customer calls per day - Handled the hand off of solution to services for implementation- Shepherded the customer through support calls and made sure they got the service level and attention required

Cincinnati, Ohio, United States

- Post-sales software implementation, integration and training. - Responsible for developing upgrade paths to move customers to newer releases of our software- Responsible for gathering project requirements and working with project managers to develop accurate timelines- Frequent customer visits to analyze current system in order to develop and implement upgrade plans- Developed custom utilities using VB and MS Office Automation to facilitate large scale upgrades and migrations across a client’s enterprise- Assisted in the development of custom applications for the integration of customer data into the client’s document production system- Responsible for delivering training at various customer sites- Assisted with training course development - Assisted with pre-sales efforts by providing technical expertise and architectural overviews

Cincinnati, Ohio, United States

- On call support for entire product line of production printing software for North America. - Technology supported ranged from Mainframe based, Windows, and Web based- Developed VB 6.0 applications to automate many daily support tasks- Consulting work including customer site visits, help with installation and integration, and on site education.