Managing enterprise security enhancement projects primarily focusing on cybersecurity, threat defense, equipment upgrades, and vendor management. Other enterprise projects encompass learning management system upgrades, the establishment of standardized hotel room experiences, corporate expense card upgrades, artificial intelligence (AI) rollout, facilities software upgrades, Everi kiosk implementation, and comprehensive enhancements in wireless coverage and connectivity. Each project is critical in driving the organization's strategic objectives and warrants a dedicated approach to management and execution.Aligning project strategy with agile execution within the Enterprise PMO. Overseeing coordination across teams, resources, regulatory compliance, incorporating Scaled Agile Framework (SAFe) flexibility, continuous improvement, and rapid delivery. Combining SAFe with traditional PMO functions allows efficient cross-team collaboration, faster delivery of physical and digital projects, responsiveness to market changes, and adhering to Governance and operational controls.Identifying, logging, and addressing Risks, Issues, Decisions, & Action Items (RIDA) before and during a project kick off, understanding who owns which part of the project and how we can stay ahead of any risks to ensure timely project success. Communications and meetings with stakeholders and leadership is how to keep resources accountable and plan to mitigate any potential risks ahead of time.

Developed and oversaw tracking of 22 Service Level Agreements (SLAs), ranging from $500 to $100,000 in monthly penalties, totaling $3.77M annually since June 2019. Collaborated with various operations teams to create targeted reporting aligned with contractual obligations, identifying potential performance issues. Delegated reporting responsibilities to internal teams outside Client Services and maintained regular communication to monitor SLA health.Maintained client communication and expectations. Led client and internal meetings, documenting minutes. Provided support to Project and Client Services Managers, including reporting, invoicing, data review, and training to meet deadlines and boost resource morale.

Collaborated on A.I. and machine learning tech for E-discovery's future. Built scalable modules, utilized Angular 2, TypeScript, D3.js, and the SDLC. Translated intricate problems into user-friendly experiences, iterating and collaborating with Project Managers for approval. Utilized Developer Tools to identify potential system, database, API requests & responses, table breaks, or errors. Console Log errors could be identified and shared with systems engineering, back-end engineering, database engineers, or support teams to assist and address the breaks or errors. Key parts of a system are the input, process, and output. Using developer tools help identify where a potential breakdown could be within a system.

Applied UI principles adeptly and developed code in HTML, CSS, JavaScript, jQuery, Handlebars.js, FusionCharts, D3.js, and JSON once project outlines were approved. Proficient in 508 Compliance, Bootstrap, and command line use.