Ryan Oliver Email & Phone Number

Augusta, Maine, United States

Gray, Maine, United States

Installation of epoxy floor systems including moisture mitigation systems, flooring preparation/repair, and self-leveling underlayment.

Oakland, Maine, United States

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• Prepare daily reports for the regional team and upload to company portals
• Work with the regional reporting team to implement new reporting
• Develop new reports and dashboards based on leadership team requests
• Identify and explore new data sources to support business decisions

Oakland, Maine, United States

• Analyzed and trended call data to identify patterns and insights that increased customer satisfaction by 15%
• Managed and maintained site level reporting for the CPA team, ensuring timely delivery of accurate reports to Site Leadership
• Coordinated schedules for multiple communities to ensure timely delivery of reports and analysis
• Developed data-driven insights and recommendations that increased revenue by 20% and reduced costs by 15%

Oakland, Maine, United States

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• Delivered daily RP reports for the Central Region with 99% accuracy, ensuring timely delivery of critical insights to leadership teams
• Collaborated with the central reporting team to implement new reporting, leading to a 10% increase in efficiency and agility
• Developed new reports based on central VP/Director requests, providing actionable insights that improved performance and reduced costs
• Identified and explored new data sources to support business decisions, significantly improving the accuracy and reliability of our reporting

Oakland, Maine, United States

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• Visualized and analyzed call data for TEX to identify trends and opportunities that resulted in a 10% reduction in churn rate
• Recommended strategic offline solutions to reduce cost and improve performance, saving the company $100K annually
• Provided weekly reporting for multiple communities to optimize call handling and lower CRT, resulting in a 25% reduction in wait times
• Increased revenue and profitability through leveraging CRT and calls for AAL, NPS and UP, generating $500K in additional revenue

Oakland, Maine, United States

• Resolved customer device and service issues, including providing replacement options for damaged devices with a 95% satisfaction rate
• Helped customers upgrade devices and services to improve service quality, resulting in a 20% increase in customer retention
• Built strong relationships with customers and provided excellent customer service, leading to a 100% customer satisfaction rate

Oakland, Maine, United States

• Responded to customer inquiries about billing and account details, resolving 90% of issues within 24 hours
• Resolved billing issues and provided support for additional features and upgrades, generating $50K in additional revenue annually
• Achieved upsell targets and contributed to revenue goals, exceeding monthly targets by 10% on average
• Education: Bachelors of Science in Computer Science, BSCS in Data Science Colorado Technical University, Mar 2022 - Apr 2025