Ryan Howard Email & Phone Number

United States

Gilbert, Arizona, United States

- Coordinate the tasks and timeframes for 18 to 23 projects simultaneously.- Align with homeowners for walkthroughs of scope of work, timeframes, signing of initial paperwork and completion paperwork, and collection of payments.- Collaborate with estimators and insurance adjusters for approved insurance estimates and adjust for change orders or supplements as needed.- Schedule subcontractors for appropriate project tasks through to completion.- Purchase necessary material needed for projects. This includes providing samples for homeowners’ approval to complete projects.

Scottsdale, Arizona

- Efficiently managed the launch of new third-party Customer Service Vendors and subsequent new-hire training classes resulting in reduced ramp-up time from 10 weeks to 6 weeks - Built and maintained a strong working relationship with Management of third-party Customer Service Vendors which resulted in improved perception and additional projects and assignments- Managed the improvement of quality scores from third-party customer service from 83% to 94% in 3 months and maintained higher scores than internal customer service teams in 48 out of 52 weeks- Managed the improvement of productivity percent in third party customer service from 59% to within 75% to 79% in 3 months and maintained higher scores than internal teams in 36 of 52 weeks - Created the process to audit the amount of weekly billed hours compared to the monthly Invoice charged by Vendors resulted in correct and accurate results within 1% variance - Solved or escalated issues or call drivers through to resolution- Assisted with live contacts (phone, chat, and email) when volume necessitates

Scottsdale, Az

- Worked cross-functionally with other departments to ensure proper and accurate handling of manual refunds and manual charges - Created reports and obtained statistics to be used in QBR and MBR (quarterly and monthly business reviews) for Directors and Executives - Created a fraud check team and process which resulted in stopping over $250,000 per year from shipping on fraudulent orders - Evaluated phone, chat and email volume to determine hours of operation and optimally build schedules according to business need - Created and implemented team and individual incentives to increase culture and morale- Responsible for communication to the agents for upcoming promotions and updates in the business - Provide assistance for contacts with escalated issues

Phoenix, Az

- Led, developed and motivated a team of 18 customer service agents to provide excellent customer service and achieve performance targets- Created reports and obtained statistics to be used in business reviews between third-party vendor and parent company- Listened to and evaluated quality of communication and provided feedback to personnel - Understood policies and promotions and answered questions from agents - Provided assistance for callers with escalated issues- Served as Stella & Dot business practice subject matter expert

Tempe, Az

- Assisted customers with the purchase of supplies and hardware (printers, copiers, fax machines and scanners) - Offered service for issues that arose, or directed customers in the right path for any service issues - Fostered business relationships in order to retain customers and gain their loyalty

Phoenix, Az

- Helped individuals determine the necessity of an education in their lives- Assisted new students through the application and enrollment process- Continually contacted and encouraged students toward attaining their goal of earning a degree

Mesa, Az

- Responsible for the supervision of new home construction including scheduling and overseeing subcontractors and inspectors- Performance of project management tasks to keep the schedule, timeline and cost of builds within scope - Provided customer service with new owners to ensure the new home build would satisfactorily meet their needs- Performed other tasks as needed such as supply pick-up, framing, and job site cleanup

Mesa, Az

Kennewick, Wa