Ryan Howard Email & Phone Number

United States

Gilbert, Arizona, United States

- Coordinate the tasks and timeframes for 18 to 23 projects simultaneously.- Align with homeowners for walkthroughs of scope of work, timeframes, signing of initial paperwork and completion paperwork, and collection of payments.- Collaborate with estimators and insurance adjusters for approved insurance estimates and adjust for change orders or supplements.

Scottsdale, Arizona

- Efficiently managed the launch of new third-party Customer Service Vendors and subsequent new-hire training classes resulting in reduced ramp-up time from 10 weeks to 6 weeks - Built and maintained a strong working relationship with Management of third-party Customer Service Vendors which resulted in improved perception and additional projects and.

Scottsdale, AZ

- Worked cross-functionally with other departments to ensure proper and accurate handling of manual refunds and manual charges - Created reports and obtained statistics to be used in QBR and MBR (quarterly and monthly business reviews) for Directors and Executives - Created a fraud check team and process which resulted in stopping over $250,000 per year.

Phoenix, AZ

- Led, developed and motivated a team of 18 customer service agents to provide excellent customer service and achieve performance targets- Created reports and obtained statistics to be used in business reviews between third-party vendor and parent company- Listened to and evaluated quality of communication and provided feedback to personnel - Understood.

Tempe, AZ

- Assisted customers with the purchase of supplies and hardware (printers, copiers, fax machines and scanners) - Offered service for issues that arose, or directed customers in the right path for any service issues - Fostered business relationships in order to retain customers and gain their loyalty

Phoenix, AZ

- Helped individuals determine the necessity of an education in their lives- Assisted new students through the application and enrollment process- Continually contacted and encouraged students toward attaining their goal of earning a degree

Mesa, AZ

- Responsible for the supervision of new home construction including scheduling and overseeing subcontractors and inspectors- Performance of project management tasks to keep the schedule, timeline and cost of builds within scope - Provided customer service with new owners to ensure the new home build would satisfactorily meet their needs- Performed other.

Mesa, AZ

Kennewick, WA