 Led, managed, and held accountable regionally focused operations team to ensure exemplary work quality, goal achievement and profit maximization.  Coordinated with international operators to provide logistical detail and operational excellence.  Collaborated in creating processes and procedures for seamless operation of trips and to enhance product development.

 Oversaw securing and management of assigned journey inventory to achieve maximum revenues and yield goals. Conducted in-depth analysis into booking reports and patterns. Recommended consolidating departures and moving passengers as required to ensure maximum load factors and profitability on brochure tours. Tracked and analyzed tour sales with reference to supplier deposits and coordinated deposits. Certified space was released and reduced according to terms and… Show more  Oversaw securing and management of assigned journey inventory to achieve maximum revenues and yield goals. Conducted in-depth analysis into booking reports and patterns. Recommended consolidating departures and moving passengers as required to ensure maximum load factors and profitability on brochure tours. Tracked and analyzed tour sales with reference to supplier deposits and coordinated deposits. Certified space was released and reduced according to terms and conditions. Orchestrated allocation logistics in cooperation with suppliers.  Played vital role in providing Product Team with extensive and exceptional support. Conducted in-depth assistance in development and implementation of special projects. Show less

 Orchestrated planning and administration of group programs ranging from 30 to 200 passengers. Navigated negotiation and management of budgets and expenses to guarantee profitable program. Charted creation, development, and execution of programs to match industry trends and client expectations. Identified potential ground suppliers and conducted supplier analysis to certify highest quality program operation. Closely cooperated with multiple ground suppliers globally to… Show more  Orchestrated planning and administration of group programs ranging from 30 to 200 passengers. Navigated negotiation and management of budgets and expenses to guarantee profitable program. Charted creation, development, and execution of programs to match industry trends and client expectations. Identified potential ground suppliers and conducted supplier analysis to certify highest quality program operation. Closely cooperated with multiple ground suppliers globally to ensure programs are operating at highest possible standard. Show less

 Primary point of contact for clients, negotiating timelines and managing budgets to ensure customer satisfaction/profitability. Oversaw promotion of Abercrombie and Kent products through effective utilization of telephone and email communication. Administered sales of all group, private, and custom tour arrangements for direct clients and travel agent partners. Monitored and scrutinized day-to-day project related activities and oversaw effective organization of client… Show more  Primary point of contact for clients, negotiating timelines and managing budgets to ensure customer satisfaction/profitability. Oversaw promotion of Abercrombie and Kent products through effective utilization of telephone and email communication. Administered sales of all group, private, and custom tour arrangements for direct clients and travel agent partners. Monitored and scrutinized day-to-day project related activities and oversaw effective organization of client information. Partnered with stakeholders as liaison to certify proper documentation and arrangement of tour services. Show less

Manage customer relationships through telephone interaction based around conflict resolution, order management, and information distribution.

Created and edited company promotional materials including tour itineraries, mass marketing efforts, website content, and customer contact scripts. Also spent time working in operations, guest services, and planning while stationed in Galapagos Islands.

Work independently to conduct survey research at tourism attractions in Southeast Indiana. Plan travel arrangements, accommodations, and budget. Develop time and area management plan to maximize number of potential respondents in a minimal time period. Research funded by Ec015 grant and managed by professors from the Indiana University School of Health, Physical Education, and Recreation.

Created and managed press releases, promotional materials, and advertising efforts both in house and through media outlets. Managed relationships with media outlets to increase coverage of and interest in Indiana University hockey. Worked in cooperation with other Directors to plan and manage events including a conference tournament. Assisted in game day operations management and supervision of game staff interns.

Executed arrival and departure schedules for guests and supplies. Assisted guests with check-in, orientation, planning activities/tours and provided other services requested by guests to ensure a memorable experience. Cooperate with all departments of resort including tours, food and beverage, recreation, and front office to ensure proper logistical planning. Created and excel based spreadsheet database to calculate and manage driving statistics.