Ryan Scarbrough, Safe5-Popm Email & Phone Number

Dallas-Fort Worth Metroplex

• T-MobileProduct Owner / Technical Product Manager (Aug '22 - Sep '22)
• Ramped up within a short knowledge transition window on T-Mobile's front-line customer service representative (CSR) platform to identify opportunities to expand the existing platform use cases while preserving future.
• Partnered with Product Managers, Scrum Masters, Developers, Release Train Engineers, and Directors to identify and minimize cross-domain risks and… Show more T-MobileProduct Owner / Technical Product Manager (Aug '22.
• Partnered with Product Managers, Scrum Masters, Developers, Release Train Engineers, and Directors to identify and minimize cross-domain risks and dependencies before Q4 Product Increment (PI) Planning to minimize.
• Led team to implement features in core CSR platform to enable future business needs around payment, accessories, mobile plans, and service reliability mapping so multiple development teams can build and enhance.
• Created, groomed, and prioritized more than 15 user stories and bugs over 3 sprints, which enabled automated testing of different brand experiences (T-Mobile, Metro, Sprint, etc.) within the same CSR platform Show less

Irving, Texas, United States

Dallas/Fort Worth Area

• In September 2013, I transferred to our federal services practice in order to improve government processes and ensure good value was delivered for taxpayers.US Dept of TreasuryOperations & Maintenance (O&M) Lead (Mar.
• Developed Product Backlog of 50 O&M epics, stories, tasks, and estimates; and groomed backlog in daily sessions with Scrum team and weekly prioritization reviews with client management
• Partnered with Senior Managers to develop four proposals… Show more In September 2013, I transferred to our federal services practice in order to improve government processes and ensure good value was delivered for.
• Partnered with Senior Managers to develop four proposals, which won new work in Dallas, San Antonio, and Washington D.C.
• Directed hand-off meetings with release teams for work items that fell outside O&M scope, guided functional team members, and managed handoffs with Release LeadsUS Dept of TreasuryIntegrated Business Analytics (IBA).
• Led team of 16 contractors from 3 different firms to deliver 16 IBA reports using Affordable Care Act data from 7 source systems consolidated within an ACA DataMart

Dallas/Fort Worth Area

• Since my start date, I have worked with many clients in several projects, roles, and stages of the Software Development Life Cycle (SDLC). Due to space limitations, not all are shown.Fannie MaeProcess Improvement.
• Developed and documented As-Is and To-Be process flows and role descriptions
• Transitioned client from reliance on multiple, local Excel and Word documents to using SharePoint for centralized document managementCitibankTest… Show more Since my start date, I have worked with many clients in.
• Transitioned client from reliance on multiple, local Excel and Word documents to using SharePoint for centralized document managementCitibankTest Lead (Nov '12-Mar '13)
• Learned business, functional, and technical requirements of Dodd-Frank Act
• Developed test scenarios, scripts, and supporting documentation to train and lead a team of 16 offshore testersHiltonOperations and Maintenance phaseMaintenance Analyst (May '12-Oct '12)

Fort Worth

• Created systems and user documentation that is used for training and systems support
• Developed a Systems Data Flow Diagram for C-level executives to determine future business strategy
• Produced hundreds of test scripts to guide testing of a new application, track issues, and fix problems

• Assisted students with math homework in basic operations, algebra, and geometry
• Provided sample problems based off TAKS objectives to students
• Taught students creative techniques for better retention of math on a personable and professional level

• Assisted customers with purchases of cameras, camcorders, and accessories
• Recommended specific product based on customer input, planned usage, and product knowledge
• Cashiered during department slowdown periods

Bba, Business Information Systems, Supply & Value Chain Management

Education record