Ryan Scarbrough, Safe5-Popm Email & Phone Number

Dallas-Fort Worth Metroplex

T-MobileProduct Owner / Technical Product Manager (Aug '22 - Sep '22)• Ramped up within a short knowledge transition window on T-Mobile's front-line customer service representative (CSR) platform to identify opportunities to expand the existing platform use cases while preserving future extensibility of microservices architecture.• Partnered with Product Managers, Scrum Masters, Developers, Release Train Engineers, and Directors to identify and minimize cross-domain risks and… Show more T-MobileProduct Owner / Technical Product Manager (Aug '22 - Sep '22)• Ramped up within a short knowledge transition window on T-Mobile's front-line customer service representative (CSR) platform to identify opportunities to expand the existing platform use cases while preserving future extensibility of microservices architecture.• Partnered with Product Managers, Scrum Masters, Developers, Release Train Engineers, and Directors to identify and minimize cross-domain risks and dependencies before Q4 Product Increment (PI) Planning to minimize time-to-value and build a shared vision into PI Planning slide decks.• Led team to implement features in core CSR platform to enable future business needs around payment, accessories, mobile plans, and service reliability mapping so multiple development teams can build and enhance microservices in parallel with minimal integration issues.• Created, groomed, and prioritized more than 15 user stories and bugs over 3 sprints, which enabled automated testing of different brand experiences (T-Mobile, Metro, Sprint, etc.) within the same CSR platform Show less

Irving, Texas, United States

Dallas/Fort Worth Area

In September 2013, I transferred to our federal services practice in order to improve government processes and ensure good value was delivered for taxpayers.US Dept of TreasuryOperations & Maintenance (O&M) Lead (Mar '17 - Apr '18)• Developed Product Backlog of 50 O&M epics, stories, tasks, and estimates; and groomed backlog in daily sessions with Scrum team and weekly prioritization reviews with client management• Partnered with Senior Managers to develop four proposals… Show more In September 2013, I transferred to our federal services practice in order to improve government processes and ensure good value was delivered for taxpayers.US Dept of TreasuryOperations & Maintenance (O&M) Lead (Mar '17 - Apr '18)• Developed Product Backlog of 50 O&M epics, stories, tasks, and estimates; and groomed backlog in daily sessions with Scrum team and weekly prioritization reviews with client management• Partnered with Senior Managers to develop four proposals, which won new work in Dallas, San Antonio, and Washington D.C.• Directed hand-off meetings with release teams for work items that fell outside O&M scope, guided functional team members, and managed handoffs with Release LeadsUS Dept of TreasuryIntegrated Business Analytics (IBA) Lead (Aug '15 - Mar '17)• Led team of 16 contractors from 3 different firms to deliver 16 IBA reports using Affordable Care Act data from 7 source systems consolidated within an ACA DataMart• Met consistently with business stakeholders at start and end of sprints to solicit feedback on IBA reports to determine when to develop new reports vs. enhance existing reports to meet their needsUS Dept of TreasuryBusiness, Requirements, & Project Management Analyst (Sep '13 - Aug '15)• Analyzed Affordable Care Act (ACA) legislative requirements and translated into business, functional, and technical requirements• Created several process improvement diagrams that decreased change request response time by 50%, decreased risk and issue closure times by 30%, and improved team knowledge of other team members' responsibilities for increased collaboration and improved hand-offs• Created 80+ user stories and tasks within Rational Team Concert tool to track work items as they moved through the Agile SCRUM SDLC Show less

Dallas/Fort Worth Area

Since my start date, I have worked with many clients in several projects, roles, and stages of the Software Development Life Cycle (SDLC). Due to space limitations, not all are shown.Fannie MaeProcess Improvement Analyst (May '13-Aug '13)• Developed and documented As-Is and To-Be process flows and role descriptions• Transitioned client from reliance on multiple, local Excel and Word documents to using SharePoint for centralized document managementCitibankTest… Show more Since my start date, I have worked with many clients in several projects, roles, and stages of the Software Development Life Cycle (SDLC). Due to space limitations, not all are shown.Fannie MaeProcess Improvement Analyst (May '13-Aug '13)• Developed and documented As-Is and To-Be process flows and role descriptions• Transitioned client from reliance on multiple, local Excel and Word documents to using SharePoint for centralized document managementCitibankTest Lead (Nov '12-Mar '13)• Learned business, functional, and technical requirements of Dodd-Frank Act• Developed test scenarios, scripts, and supporting documentation to train and lead a team of 16 offshore testersHiltonOperations and Maintenance phaseMaintenance Analyst (May '12-Oct '12)• Coordinated and led deployment calls for 200+ individuals from Vendors, Development, QA, UAT, and PMO teams• Managed 5 application deployments of defect fixes and enhancements on a monthly cycleHiltonRequirements through Testing phasesQuality Assurance Lead (Nov '11-May '12)• Learned business, functional, and technical requirements of Level A website compliance with American Disabilities Act of 1990• Developed test scenarios, scripts, and supporting documentation to train offshore testers on Web Accessibility tools like JAWS, FireEyes, and Web Accessibility toolbars• Delegated testing duties to offshore team of 5 testers in India with nightly phone calls (Sunday-Thursday) and maintained late night and weekend availability for quicker issue resolution• Learned and utilized HP Quality Center for defect logging, reporting, and resolution to provide client with greater visibility HiltonRequirements and Design phasesDesign Analyst (Aug '11-Nov '11)• Interviewed client's Creative Team to determine requirements• Developed 30+ page mockups by manipulating HTML in Firebug• Created and developed business and functional requirements, HTML mockups, and technical details for development team in Project Plan Show less

Fort Worth

• Created systems and user documentation that is used for training and systems support• Developed a Systems Data Flow Diagram for C-level executives to determine future business strategy• Produced hundreds of test scripts to guide testing of a new application, track issues, and fix problems

• Assisted students with math homework in basic operations, algebra, and geometry• Provided sample problems based off TAKS objectives to students• Taught students creative techniques for better retention of math on a personable and professional level

• Assisted customers with purchases of cameras, camcorders, and accessories• Recommended specific product based on customer input, planned usage, and product knowledge• Cashiered during department slowdown periods

Bba, Business Information Systems, Supply & Value Chain Management

Education record