Analyzes and diagnose the output of the network to determine the end-to-end status and its elemental components.Provides technical assistance to field maintenance personnel, trouble tracking, coordination, notification, escalation, and documentation to resolve events/issues efficiently minimizing network impact.The incumbent works with vendors, LECs, Voice & Data repair organizations, as well as other internal workgroups.Troubleshoot voice services for all LAN and WAN hardware… Show more Analyzes and diagnose the output of the network to determine the end-to-end status and its elemental components.Provides technical assistance to field maintenance personnel, trouble tracking, coordination, notification, escalation, and documentation to resolve events/issues efficiently minimizing network impact.The incumbent works with vendors, LECs, Voice & Data repair organizations, as well as other internal workgroups.Troubleshoot voice services for all LAN and WAN hardware components, and configure correct communication media segments.Troubleshooting VoIP network issues.Outbound call for ensure client/customer service are working.Setup client/vendor meet verify issue and provide accurate information.End to End service test.Answer customer escalations.Daily monitoring for trouble tickets.Ensure trouble ticket are monitored and updated. Show less

Provide excellent customer service and technical support to customers from all over the country.Develop problem-solving skills in order to effectively address customer inquiries.Communicate with customers in a friendly and professional manner.Troubleshoot and address basic network issues.Assist customers with PC and mobile device problems.Stay current with technical knowledge in order to provide effective support.Work independently and exercise self-motivation to meet… Show more Provide excellent customer service and technical support to customers from all over the country.Develop problem-solving skills in order to effectively address customer inquiries.Communicate with customers in a friendly and professional manner.Troubleshoot and address basic network issues.Assist customers with PC and mobile device problems.Stay current with technical knowledge in order to provide effective support.Work independently and exercise self-motivation to meet customer service goals.Maintain customer service records and update customer profiles.Adhere to customer service policies and procedures.Remain up to date with applicable customer service and technical support regulations. Show less

CISCO / JUNIPER router  and switches configurationSDWAN configurationVersa SDWAN ManagementManaged Services Implementation EngineerMeraki firewall configurationWAN / LAN port upgradeEnsure stable and reliable ISP network services (e.g. access products, service networks andcore network).Day-to-day network performance monitoring.Network troubleshooting and fault analysis; hardware troubleshooting and… Show more CISCO / JUNIPER router  and switches configurationSDWAN configurationVersa SDWAN ManagementManaged Services Implementation EngineerMeraki firewall configurationWAN / LAN port upgradeEnsure stable and reliable ISP network services (e.g. access products, service networks andcore network).Day-to-day network performance monitoring.Network troubleshooting and fault analysis; hardware troubleshooting and repair.Trouble ticket generation and response; carrier interface and escalations.Deployment and maintenance of network monitoring, analysis and reporting tools.Application of configuration changes via our change control systems and processes.Installation of network hardware and software.Participate in a 24x7 call-out rota.Communicates with customer as necessary for required technical information  Validates circuits (WAN) are passing IP traffic for the layer 3 connectivity.Builds logical configurations for connectivity to the customer's network Acts as technical customer point of contact during device activation Confirms Layer 1 & 2 connectivity for the hardware and accessCompletes checklist criteria for activation Execution of specific areas of responsibility/deliverables with minimal supervisionResponsible for the logical configuration of network equipment (both Customer Premise and Network) via thorough routing concepts skill set including Cisco, Juniper, Versa Advantech ( SDWAN ) and Adtran platforms.Ensures configurations meet customer expectations as well as industry and product standards. Responsible for accurate back office system data record management. Supports customer activations and is responsible for configuration adjustments as required for management acceptance testing. Show less

Monitoring support queues to ensure incidents have been escalated appropriately and have the correct level of detail captured.Troubleshooting incidents that cannot be resolved by tier 2, either because they don’t have the necessary skills or privileges.Providing knowledge articles and technical articles for other support tiers.Providing closure details.Acting as key players in problem and major incident resolution as they are subject matter experts in the technology and services… Show more Monitoring support queues to ensure incidents have been escalated appropriately and have the correct level of detail captured.Troubleshooting incidents that cannot be resolved by tier 2, either because they don’t have the necessary skills or privileges.Providing knowledge articles and technical articles for other support tiers.Providing closure details.Acting as key players in problem and major incident resolution as they are subject matter experts in the technology and services they support.Capturing further details and documenting recovery attempts before escalating to level 4 of IT support.Acting as a senior point of escalation for the most challenging incidents.Having the permissions and resources in place to create new solutions, for example, code fixes for applications and hotfixes for network equipment. Show less

o Greet customers and ascertain what each customer wants or needs.o Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.o Compute sales prices, total purchases and receive and process cash or credit payment.o Maintain records related to saleso Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.o Recommend, select, and help locate or obtain merchandise based on… Show more o Greet customers and ascertain what each customer wants or needs.o Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.o Compute sales prices, total purchases and receive and process cash or credit payment.o Maintain records related to saleso Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.o Recommend, select, and help locate or obtain merchandise based on customer needs and desires.o Answer questions regarding the store and its merchandise.o Describe merchandise and explain use, operation, and care of merchandise to customers.o Prepare sales slips or sales contracts.o Place special orders or call other stores to find desired items.o Demonstrate use or operation of merchandise.o Clean shelves, counters, and tables.o Exchange merchandise for customers and accept returns.o Inventory stock and requisition new stock.o Prepare merchandise for purchase.o Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.o Estimate and quote trade-in allowances.o Estimate cost of repair or alteration of merchandise. Show less

o Ensures the achievement of sales targets;o Responsible for timely and proper display and replenishment of merchandise;o Receives and check accuracy of all products deliveries and reports discrepancies immediately;o Conduct inventory as scheduled;o Identify and segregate items for pull-out damage, dirty and slow moving;o Safeguard merchandise from external and internal losses (e.g. theft, damage, etc.);o Prepare and submit accurate reports on time;o Provides fast… Show more o Ensures the achievement of sales targets;o Responsible for timely and proper display and replenishment of merchandise;o Receives and check accuracy of all products deliveries and reports discrepancies immediately;o Conduct inventory as scheduled;o Identify and segregate items for pull-out damage, dirty and slow moving;o Safeguard merchandise from external and internal losses (e.g. theft, damage, etc.);o Prepare and submit accurate reports on time;o Provides fast, efficient and courteous service at allo Provide accurate and timely feedback to RAS for store related concerns and other related thereto. Show less

As a Sales Retail Advisor is responsible to maximize sales for the store and across wider channels, carry out stock management and store operation processes to help minimize risk and cost to grow personally and professionally as part of a dynamic business and Provide First Class customer experience.Carrefour Express Al Nahda Branch Carrefour Express Oasis Center Branch Carrefour Express Wafi Mall BranchDuties and Responsibilities are:o Operate till and handle… Show more As a Sales Retail Advisor is responsible to maximize sales for the store and across wider channels, carry out stock management and store operation processes to help minimize risk and cost to grow personally and professionally as part of a dynamic business and Provide First Class customer experience.Carrefour Express Al Nahda Branch Carrefour Express Oasis Center Branch Carrefour Express Wafi Mall BranchDuties and Responsibilities are:o Operate till and handle financial transactions.o Merchandise and replenish stock as directed.o Assist with deliveries and stock handling as directed.o Be involved in stock control and management.o Assisting customer on technical difficulties stocking shelves with merchandise.o Answering queries from customers.o Reporting discrepancies and problems to the supervisor.o Giving advice and guidance on product selection to customers.o Responsible dealing with customer complaints.o Working within established guidelines, particularly with brands.o Attaching price tags to merchandise on the shop floor.o Receiving and storing the delivery of large amounts of stocko Keeping up to date with special promotions and putting up displays.o Be involved in stock control and management.o Assisting shoppers to find the goods and products they are looking for.o Creating technical specs for the team.o Providing product support. Show less

As a Store Merchandiser and Tech Support is responsible for the upkeep of desktop operating systems, laptops, of the company and prepared stock and sales plans together with buyers, planned product ranges, liaised with analysts, buyers, suppliers, stores, and distributors.Duties and Responsibilities are:o Develop customer contacts, provide service to all customers for the location as needed, create business opportunities, write contracts, and execute any transactional activity.o… Show more As a Store Merchandiser and Tech Support is responsible for the upkeep of desktop operating systems, laptops, of the company and prepared stock and sales plans together with buyers, planned product ranges, liaised with analysts, buyers, suppliers, stores, and distributors.Duties and Responsibilities are:o Develop customer contacts, provide service to all customers for the location as needed, create business opportunities, write contracts, and execute any transactional activity.o Analysed every feature of the best and worst sellers.o Assisting sales person on technical problems.o Installing and configuring products. Show less

As a PC Technical Support is responsible for performing maintenance, configuring, installations, trouble shooting for computers and printers.Duties and Responsibilities are:o Providing PC software and hardware network support for users.o Performing maintenance, configuring, installations, trouble shooting for PC's telephones and printers.o Manage the purchase and rollout of new hardware and software to users.o Responsible for re-imaging laptops and desktops, arrange… Show more As a PC Technical Support is responsible for performing maintenance, configuring, installations, trouble shooting for computers and printers.Duties and Responsibilities are:o Providing PC software and hardware network support for users.o Performing maintenance, configuring, installations, trouble shooting for PC's telephones and printers.o Manage the purchase and rollout of new hardware and software to users.o Responsible for re-imaging laptops and desktops, arrange TCP/IP and restore the data.o Responsible for writing custom technical documentation.o Participated in staff meetings. Show less

As a Internal PC Support is responsible Providing functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN.Duties and Responsibilities are:o Assisted in the installation and updating of software, setup and troubleshooting of all equipment.o Expertly installed, configured, monitored and troubleshot PC's and related hardware on all OS platforms. o Performed diagnostic testing on PC equipment and… Show more As a Internal PC Support is responsible Providing functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN.Duties and Responsibilities are:o Assisted in the installation and updating of software, setup and troubleshooting of all equipment.o Expertly installed, configured, monitored and troubleshot PC's and related hardware on all OS platforms. o Performed diagnostic testing on PC equipment and ensured printers were up and running at all times. o Identified and removed computer viruses and provided major repairs in accordance with outside vendors. o Resolved Windows related issues, Internet Explorer issues and other PC software related issues. Monitored and troubleshot LAN, installed and configured routers and switches, and generated weekly reports Show less