Saad Bin Hasan Email & Phone Number

Maida Vale, Wa, Au

Midland, Western Australia, Australia

• Greeting customers and providing friendly and helpful service.• Stocking items on racks and shelves and ensuring they are displayed neatly and correctly.• Helping customers purchases and processing payments at the cashier stations.• Helping customers locate merchandise and answering their questions about products and prices.• Maintaining store cleanliness, hygiene, and security standards.• Participating in store clearance, replenishment, and inventory activities.• Working as part of a team and following store policies and procedures.

Dhaka, Bangladesh

ASCEND International Limited is a multidisciplinary firm focusing on Economic Development, Sustainable Technology, Digitization, and Agriculture. We are a dynamic and innovative tech company dedicated to delivering cutting-edge solutions to our clients focusing on pushing the boundaries of technology and enhancing business outcomes.

Perth, Western Australia, Australia

- Customer service: Greet customers, take orders, process payments, and provide assistance and information as needed. Handle complaints or issues that may arise and ensure customer satisfaction.- Store presentation: Keeping the store clean, tidy, and well-stocked. Display and merchandise the products according to the planograms and promotions. Conduct regular checks and audits to ensure compliance and quality.- Teamwork: Work well with colleagues and managers and support each other in achieving the store goals and targets. Communicate effectively and respectfully and participate in training and development opportunities.

Midland, Western Australia, Australia

• Greeting customers and understanding their needs and preferences. • Recommending and demonstrating Optus products and services that suit the customers’ requirements such as NBN, Home Internet Solutions, Smart Phones, Smart Phone Accessories, Tablet, Smart Watch & Sound Systems. • Explaining the features, benefits, and prices of Optus products and services such as Pre-Paid and Moth to Month SIM plan. • Processing sales transactions and ensuring customer satisfaction and creating desired sim plan bundles with mobile device packages as per customer requirements. • Handling customer inquiries, complaints, and feedback. • Maintaining store presentation, stock levels, and security. • Working as part of a team and supporting store goals and targets.• Offer management (Apple, Google & Samsung Mobile). • Direct customer sales providing tech product solutions. To working as retail sales associate at Optus, I have learned some skills and qualifications, such as: • Excellent communication and interpersonal skills • A passion for technology and customer service • A positive and professional attitude • A willingness to learn and grow.

Dhaka, Bangladesh

- Developing and implementing a sales plan that aligns with the company’s goals and vision in ICT sector specializing in the security surveillance and automation industry.- Conducting market research and analysis to identify potential customers and opportunities, communicating with vendors, and creating sales and market opportunities for security-related Tech products.- Establishing and maintaining relationships with key clients and partners such as Honeywell, Dahua, Uniview & HikVision.- Presenting and demonstrating the company’s products or services and addressing or anticipating the customers’ needs and objections. Some of my clients’ industries are Government and private banks, corporates, and architects.- Negotiating and closing contracts and deals with customers and partners regarding fire automation, security surveillance, face & and fingerprint recognition, automated vehicle tracking, smart tracking devices, IoT, etc. - Managing and mentoring the sales team and providing coaching and guidance over 500 individual projects, 5000+ private bank branches & and their vaults, and 50+ tech team members.- Monitoring and evaluating the performance and results of the sales activities and campaigns as a lead of both Tech Sales & After Sales services team. - Reporting to the senior management on the progress and achievements of the sales department and providing suggestions and recommendations for improvement.- Staying updated on the industry trends and competitors’ activities.

Dhaka, Bangladesh

- Responsible for driving sales of our technology products and services to prospective clients. - Playing a crucial role in identifying potential customers, understanding their needs, and presenting tailored solutions to meet their requirements. - Passion for technology, excellent communication skills, and a proven track record of exceeding sales targets.- Identify and qualify leads through cold calling, networking, and other lead-generation activities.- Build and maintain relationships with prospective and existing clients to understand their business challenges and goals.- Present our technology products and services to potential clients, highlighting key features and benefits.- Prepare and deliver compelling sales presentations and demonstrations.- Collaborate with cross-functional teams, including marketing and product development, to ensure a seamless sales process.- Negotiate and close sales agreements, meeting or exceeding sales targets.- Provide ongoing support and assistance to clients to ensure their satisfaction and maximize retention.

Mohakhali Dohs

• Managing and leading the customer service team (50+ Team Members) and providing training and guidance time to time.• Developing and implementing customer service policies, procedures, and standards for over 500+ private automation project individuals, 3500+ Private banks Branches, 40+ Private banks, 4 Government banks & its 2000+ branches, 50+ security surveillance project in government & private sector. • Handling customer complaints and issues and resolving them in a timely and satisfactory manner. • Monitoring and evaluating customer service performance and feedback and identifying areas for improvement. • Maintaining contact with customers and ensuring their satisfaction and loyalty • Coordinating with other departments and stakeholders to ensure smooth and consistent service delivery. • Reporting to senior management on customer service activities and results. • Staying updated on the latest trends and best practices in customer service and after-sales service.

Bangladesh

-Creates fully defined product plans for all products and major initiatives.-Defines the scope of present and future product lines; defines product requirementsand user stories; assesses new product ideas and enhancements.-Assesses competitive offerings and creates competitive differentiation.-Prepares total addressable market, pricing and ROI analyses; establishes costs andlevel of effort with technical teams.-Serves as the voice of the customer for the business.-Determines needs and desires by defining and conducting customer and marketresearch.-Coordinates product priorities across constituent organizations and stakeholders.-Owns the product roadmap and prioritized backlog; defines acceptance criteria forbacklog items.-Drives product positioning and messaging; works with marketing to define themarketing plan.-Maintains professional and technical knowledge by attending educationalworkshops, reviewing professional publications, establishing personal networks, andparticipating in professional communities.

Panthapath, Dhanmondi, Dhaka.

- Conducting market research and analysis to identify the target audience, their needs, preferences, and expectations for the firm’s IT training and its skill development services.- Developing and implementing marketing plans, budgets, and schedules for the firm’s IT training and services, such as creating advertisements, brochures, flyers, newsletters, social media posts, and website content as well as web development.- Coordinating and managing the distribution and delivery of marketing materials and communications to potential and existing clients, partners, and stakeholders such as Daffodil IT Institute, Daffodil University, and other sister concern of Daffodil education group. - Monitoring and evaluating the effectiveness and impact of marketing activities and campaigns, using various tools and metrics, such as web analytics, surveys, feedback, and sales reports.- Providing support and assistance to the general manager in developing and maintaining strategic partnerships and collaborations with other organizations, institutions, and agencies related to the firm’s IT training and services.- Assisting the general manager in hiring, training, and supervising the marketing staff and interns, and ensuring that they follow the firm’s policies and standards.- Reporting to the general manager on the progress and performance of the marketing department and providing suggestions and recommendations for improvement.

Rajshahi House , Moghbazaar , Dhaka.

Key Account Manager, Digital & Business Operations. - Using content management systems to maintain and update websites and internal databases, managing and maintaining budgets, as well as invoicing, and external contacts, organizing and storing paperwork, documents, and information, assisting in the preparation of regularly scheduled reports, participating in projects and training.- Dealing with the implementation of the new issue, managing the digital operations wings, account management, marketing through social media, media buy, quality management, health and safety, legal requirement, policies and general duty of care, statements and distribution, policies, etc.

Uttara, Dhaka.

- Developing a business development strategy focused on financial gain and customer satisfaction.- Conducting research to identify new markets and customer needs.- Arranging business meetings with prospective clients and presenting the company’s products or services.- Negotiating contracts and closing deals with clients and partners.- Keeping records of sales, sourcing, revenue, invoices, and feedback.- Providing after-sales support and building long-term relationships with clients and partners.- Managing and mentoring the sales team and setting goals and targets.- Keeping up with industry trends and competitors’ activities.- Reporting on the progress and performance of the business development activities.

Niloy Nitol Tower

- Answering or making calls to customers to learn about and address their needs, complaints, or other issues with their telecommunication devices or plans.- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.- Identifying customers’ needs, clarifying information, researching every issue, making telesales, and providing solutions and/or alternatives.- Seizing opportunities to upsell or cross-sell products or services when they arise.- Building sustainable relationships and engaging customers by going the extra mile.- Keeping records of all conversations in the call centre database in a comprehensible way.- Frequently attending educational seminars to improve CRM knowledge and performance level.- Meeting personal/team qualitative and quantitative targets.- Improving customer service experience, creating engaged customers, and facilitating organic growth.- Analysing statistics and compiling accurate reports using ERP System.- Recruiting, mentoring, and developing customer service agents and nurturing an environment where they can excel through encouragement and empowerment.- Developing service procedures, policies, and standards.- Keeping accurate records and documenting customer service actions and discussions. - Taking ownership of customers’ issues and following problems through to resolution.