Saadman Islam Email & Phone Number

Sydney, New South Wales, Australia

• Provided outstanding customer service and sales support to hundreds of resellers.
• Managed sales calls, provided product support including hardware and server recommendations, order status.
• Used consultative sales approach to close deals on everyday basis.
• Follow up on existing deals and to generate $50,000-$100,000/month in additional revenue.
• Actively listen, understand and recommend configurations and BoM to numerous resellers and perform upselling at the same time.
• Exceeded monthly sales targets of $500,000/month

Cheltenham, Victoria, Australia

• Achieved KPI of $200,000/month in sales through filtration system sales and appointment bookings.
• Managed sales calls, provided filtration system product support including recommendations, order status updates and managed order deliverables
• Generated sales quotations, pricing requests to customers as well as raised invoices.
• Worked closely with Managing Director, BDMs, and resellers to further develop sales opportunities.
• Successfully handled over 7000 customer complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution reducing customer complaints by 60%.
• Maintained product knowledge about filtration systems through training sessions with technicians and online research.

Cheltenham, Victoria, Australia

• Exceeded KPI of booking 20+ appointments related to sales and cartridge changes and selling $2000 worth of products and services per day.
• Increased revenue by 15% by analyzing and systematically sifting through over 4000 customer profile data to find information that led to direct sales of products amounting to $156,000 per annum.
• Handled inbound calls related to product sales and filter changes and made over 200 outbound calls/day to prospective sales leads.
• Resolved customer issues quickly and managed over 10,000 customer accounts to increase sales and meet quotas.
• Employed closing sales techniques, upselling, and customer loyalty incentives to boost sales.
• Assisted in developing and testing Great Water’s Salesforce CRM systems, Website, and marketing strategies to streamline sales processes and provide excellent customer experience when using the services.

Melbourne, Australia

Melbourne, Australia

• Recruiting, training and supervising staff
• Promoting and marketing the business through developing the website
• Handling customer enquiries and complaints
• Serving customers
• Greeting and advising customers
• Making improvements to the business flow processes.

Melbourne, Australia

• Conducted door-to-door sales of raffle draw tickets.
• Consistently exceeded quotas and sales goals of $400/day.
• Used consultative sales approach understand customer needs and upsold raffle draw tickets.
• Closely collaborated with team members to develop selling techniques.

Master Of Information Systems, Gpa: 6.273

Bachelor’S Degree, Finance And Economics, Second Class

Activities and Societies: Monash Business Club Monash Entreprenuership Club Monash University International Student Service

Foundation Degree, Business/Commerce, General

Bachelors Of Business And Commerce, Banking & Finance And Economics

• Double Major in Banking & Finance and Economics • Head of Activities and Societies: Monash Business Club • Head of Back Stage: Monash.

Bachelor'S Of Commerce, Banking & Finance And Economics

• Double Major in Banking & Finance and Economics • Head of Activities and Societies: Monash Business Club • Head of Back Stage: Monash.