Operating as the face of Digital and Tech at M&S to understand and resolve IT issues.- Provided technical support and troubleshooting for enterprise technologies, ensuring minimal downtime and optimal system performance.- Managed IT assets and inventory, ensuring proper allocation, maintenance, and lifecycle management of hardware and software.- Created and updated user documentation, training guides, and online resources to support ongoing learning and development.- Collaborated closely with stakeholders to provide service delivery on IT issues, ensuring effective resolution and continuous improvement of services.

Working on a placement assignment at Marks and Spencer as an FDM Consultant.

Providing support to users by troubleshooting and analysing IT issues to responsibly contribute to the delivery of an effective IT Support service to both internal and external users- Utilised ServiceNow and Fresh Service ticketing systems to track, manage and resolve IT issues. SLAs maintained and timely resolutions of support requests.- Leveraged Active Directory to perform secure password resets, manage user accounts, add users to security groups, and other ad-hoc related tasks.- Managed CyberArk for secure privileged access, utilising the platform as a secure gateway to connect to IT systems, applications, and data.- Deployed Sentinel One for endpoint protection from cyber attacks, mitigating risks and safeguarding organisational assets.- Administered Office 365, including license management, user account provision and creation of new mailboxes.- Provided advanced support for Windows OS and Windows Server, including installation, configuration, and maintenance. Monitoring system performance and applying updates to ensure system reliability.- Collaborated with cross-functional teams to execute IT projects, such as system migrations, and policy rollouts.