Sam Lombardo Email & Phone Number

Chardon, Oh, Us

United States

Responsible for all aspects of national Relationship Management team. Develop and maintain client partnerships across the country.

Chardon, Ohio, United States

 Experian Health end-to-end product SME Provide direct oversight of Experian Health Relationship Management team. Work directly with all levels of Experian Health organization to create process improvements and implement strategic initiatives. Engage with end-user to C-Level Client representatives to facilitate partnership improvements.  Create, implement, and maintain processes and project plans for managing client interaction activities. Conduct client site visits throughout the country with the Sales and Relationship Management teams to perform client working sessions, gap analysis reviews, and optimizations.

Cleveland/Akron, Ohio Area

 Quadax product SME Provide direct oversight of Quadax Account Management and Client Relations teams Responsible for 40+ onsite and remote healthcare professionals including Account Representatives, Account Managers, and Senior Managers Create, implement, and maintain processes and project plans for managing client interaction activities Conduct client site visits throughout the country with the Sales, Implementation, and Client Relations teams to perform client working sessions, and complete gap analysis reviews  Define current client workflows, and work with them to utilize Quadax products more efficiently, while focusing on additional upsell opportunities Work closely with the Implementation, Product, Sales, and IT teams to build efficiencies across the organization; assist with roadmap and technology prioritization  Engage directly with all levels of the client organizations to lead the Quadax team in issue resolution and client retention practices Maintain in-depth knowledge of end-to-end hospital and physician based revenue cycle processes including but not limited to: patient access, claims management, claim status, remittance management, denial management, patient payments, contract management, etc.

Cleveland/Akron, Ohio Area

 Waystar Product SME Provide both onsite and WebEX Waystar product demonstrations to Clients ranging from small Physician practices, to large multi-Hospital healthcare systems across the nation Work directly with Sales to create strategies for demo approach Initiate deep-dive gap analysis discussions with potential Clients to fully define existing workflows, suggest best-practice and identify additional Product opportunities Work closely with Waystar Product team to assist with product improvement and development efforts Create demo scripts and additional documentation required to provide effective representation of the Waystar solution offerings Maintain in-depth knowledge of Revenue Cycle workflows and products covering all aspects of RCM life-cycle, including but not limited to: Eligibility, Claims, Remits, Denials, Patient Payments, etc. Present Industry and Waystar Product Webinars for HFMA and existing Client and Partner base

Nashville, Tn

 Responsible for all daily functions of Implementation, Account Management, and Support teams – 30+ direct reports, including Managers and Workleaders. Provide direct oversight of implementation and account management processes. Consult with clients on how best to manage eligibility, claim and remit data to ensure appropriate payer reimbursement  Work directly with small providers and large hospital systems to implement Claims, Denial Management, and Payment Automation solutions, while continuing to maintain in-depth knowledge and assist with Chamge product decision making. Assist healthcare organizations with system conversions as it relates to ensuring all patient access, claims management and cash posting is managed appropriately in legacy systems, whether they are moving to, or away from other systems (ex. Meditech or Epic) Maintain relationships with Change Channel Partners including large banks and HMS vendors; establish processes for effective collaboration on client implementations Create and maintain all documentation related to process improvement Ensure continued client satisfaction by conducting focused post-implementation reviews to evaluate and resolve any potential or actual client challenges Train and mentor Implementation, Account Management, and Support Teams, with special focus on building Revenue Cycle knowledge  Offer critical client facing assistance; work closely with Sales to secure new business and manage existing clients Continue to assist with managing large client accounts that span Change product lines Maintain extensive knowledge of all ANSI transactions Departmental budget management

Remote; Nasville, Tn

 Work with clients ranging from large hospital systems to physician practices to consult and define Patient Accounting and A/R Recovery procedures with integration into Emdeon/Change HC product platforms Establish critical client process requirements; build and customize product implementation process to ensure a seamless transition into the Emdeon/Change HC product portfolio. Serve as client SME in identifying the most effective product migration process and supervise the holistic client transition effort. Provide WebEx and travel nationally to provide training and consultative services for all client users from billing representatives, up to the Chief Financial Officer. Absorb at-risk clients, re-engaged and rebuilt positive relationships with a solid focus on client retention Ensure continued client satisfaction by conducting focused post-implementation reviews to evaluate and resolve any potential or actual client challenges. Utilized extensive healthcare industry expertise to help design, develop, and launch award-winning Emdeon/Change HC products. Consistently helped clients reduce Days-in-Receivables by 3 or more days utilizing Emdeon/Change HC products. Assisted with the implementation of Recovery Audit Contractor (RAC) procedures to reduce the client financial risks. Implemented and integrated products and services into various patient accounting systems including but not limited to Epic, Meditech, Cerner, and GE Systems for multiple hospitals across the country

Potsdam, Ny

*Managed the activities of 4 departments and directly supervised a staff of 50 FTEs. Designed, planned and managed projects, and created departmental policies and procedures. Developed and managed productivity and quality tracking databases, provided revenue cycle process troubleshooting and problem resolution, ensured all state insurance compliance requirements, and created and maintained eligibility verification tools. Maintained extensive knowledge base of complicated New York State insurance laws, regulations, and reimbursement limitations Successfully improved profitability and cash flow through targeted revenue cycle initiatives, including:o Training and enforcement procedures that increased cash collection at time of registration by 50%.o Design and implementation of Self-Pay and Charity Care processes that significantly increased self-pay cash flow, and government pool disbursements.o Streamlining of the receivables system, and establishment of protocols to reduced days in Unbilled Receivables, resulting in a timely and consistent receivables turnaround. Implemented and utilized Emdeon products, including Claim Master, Denial Manager, and Assistant, to build and manage an internal Denial Database along with a companion system in Microsoft Access to effectively report and track registration user denials. Conducted financial status presentation to the Hospital Board of Directors; tracked and reported productivity and quality assurance positions to senior management.

*Directed staff of 13 RCM professionals, and worked closely with all areas of the Hospital to maintain an efficient billing and collections process*Helped design and maintain reporting mechanisms for internal denial database*Developed and conducted informational presentations for clients *Effectively maintained Health Information System, identified trends in EDI billing, and created internal edits to resolve up front billing errors

Cleveland/Akron, Ohio Area

*Managed all daily functions of inpatient and outpatient admitting, birthing services, and hospital transfer areas for this world renowned 3,000+ bed teaching hospital*Provided direct oversight to 23 team members, 24/7 operation. *Developed and managed General Medicine, Cardiology, and sub-specialty team assignment process for the Cleveland Clinic teaching services*Ensured accuracy of Cleveland Clinic patient admission systems feeding the billing systems*Managed and reported daily hospital census data*Worked closely with Nursing Directors/Managers, ER, Satellite facilities, outside Hospitals, ICUs, and Physicians to facilitate all bed placement activity while maintaining constant knowledge of bed census information*Orchestrated monthly 'Training Challenge' program for all team members*Prepared team for and ensured departmental compliance with Joint Commission standards

Health/Health Care Administration/Management

Education record