- Leading a Process work stream through a reengineering of critical processes, shaping the future of the Planning department and streamlining over 200 processes, using LEAN principles to reduce waste and increase productivity, increasing the amount of jobs built and developing Quality Assurance metrics and KPIs that support the future processes.- Worked within an Agile environment and with a scrum team in both the Product Manager role and the Business Analyst role, creating epics and user stories as well as guiding the scrum team through delivery within Robotics Process Automation using Kapow and Blue Prism- Guiding a team through development of a process taxonomy and process mapping standards, assisting in the development of ‘to be’ processes.- Setting the standard for the Centre of Excellence on the creation of the Robotic Process Automation (RPA) and Intelligent Automation (IA) department and working end-to-end to highlight automation opportunities and support the implementation in to the live environment- Created a strategic roadmap for automation within the department- Implemented a Model Office environment within the department to test the newly created processes and measure the benefits against KPIs and QAM metrics. - Implemented a optimized Click scheduling system leading to an increase in productivity of the team of 12%.

Working on the Market Reform Project within Wholesale.Duties include:- Mapping 'To Be' processes using BPMN based on MAP prescribed requirements and SLAs, overlaying operational SLAs and suggesting process re-engineering opportunities where appropriate- Interpreting the Open Water documentation in order to develop both functional and business requirements- Holding workshops with SMEs, Business Owners and IT to discuss requirements and processes as appropriate- Documenting within a Business Requirement Documents for sign off by the business- Holding Playback sessions to validate the processes and requirements gathered- Liaising with IT to ensure that there is alignment between the gathered requirements and the IT build- Assisting in the training of Junior Business Analysts with no prior process/requirement experience- Working with third parties and consultants to ensure that the quality of output is sufficient to enable IT to build

Contracting on behalf of IBM for Jaguar Land Rover. Working on the iPLM Business Transformation Project.