Analysis skill set• Data Analysiso Expert Excel knowledge (VBA, Pivots)o 20 Years Data analysis and reporting experienceo SQL, Access and Oracle query writingo Data manipulation and presentationo Establishing and measuring KPIs o Financial reports, department dash boards, KPIs, Customer summaries etc.o Automated report generation and analysiso CRM System Experience• Business Analysiso Process Analysiso Risk Analysis and mitigationo Process efficiency and waste reductions (lean Six Sigma green belt)o Eye for automation opportunitieso Forecastingo Software DevelopmentTransferable Experience• Department management• Ran an IT related service department (7 years)• ITIL foundation certified • Team management and staff development (10 years)• People Manager and motivator (multiple teams in multiple locations) (10 years)o Strong interpersonal skills • Content management (10 years)• Project Management (10 years)• Customer service focused• Software / UI designer (Including functional and technical requirements gathering)• Testing experience (writing and implementing test plans)• Million pound budgeting experience • Security minded (Practical knowledge and CISSP knowledge)• Technical writer / Documentation writer