Sam R. is a Head of Training And Development at Wavenet. Colleagues describe them as "Sam committed to his Presenter training in his spare time and was a dedicated student. He was always keen to learn and prepared to put in the additional practise required. As a result Sam was hosting his own shows by the end of his Falkland Islands tour." and "Sam was thrown in at the deep end when he joined the Network Administration team. He had little experience in the field and was required to get up to speed quickly in a very busy environment. He went to great lengths to learn the job and was able to run the 2nd line help desk single handedly within two weeks. Sam is a quick leaner and conscientious worker who quickly became a valuable and knowledgeable member of the team. Sam's commitment to the job was demonstrated during a major outage caused by a malicious software infection which required a complete network recovery of over 1,000 machines. He and the rest of the team tirelessly worked round the clock for many days to bring the infection under control and limit the impact of the outbreak. The successful resolution of the issue was purely down to the Sam and the rest of the team's tenacity. Sam is trustworthy, knowledgeable and experienced in all aspects of the Telecommunications and ICT Trades. He has an outgoing and positive attitude to life and I would highly recommend him as a worthy addition to any team."