Sam Rosen Email & Phone Number

Deerfield, Illinois, United States

• Responsible for fulfilling patron’s book, audiobook, movie, music, and video game requests placed in person or over the phone.
• Provided reference services on the multimedia and adult services desk, answering question concerning movies, books, community services, digital apps, and more.
• Help in the process of ordering upcoming video games for the multimedia’s collection.
• De-new adult nonfiction by using the ILS system, Sierra.
• Stay up to date on… Show more
• Stay up to date on the latest fiction books by creating lists each month of upcoming titles, as well as stay up to date on New York Times Best Seller Lists by creating weekly lists. Show less

Deerfield, Illinois, United States

• Provided a high level of customer service by greeting patrons entering and exiting the library, along with answering the phone in a professional manner.
• Went above and beyond job requirements to create, organize, plan, and help conduct a youth program with the youth department, as well as co-host a podcast with the special guest after the program.
• Utilizes technologies, including Microsoft and Google products, by answering patron’s questions… Show more
• Utilizes technologies, including Microsoft and Google products, by answering patron’s questions on how to navigate computer software, help with printing issues, and assist with scanning and faxing documents.
• Enforced library policies and procedures in collecting fines for overdue library materials.
• Performed library card registration and renewal, material checkout, and other circulation processes.

Deerfield, Illinois, United States

• Performed circulation duties, such as collect books and media from book drop to sort and shelve materials.
• Processed interlibrary loan requests and grabs materials from shelves to send to other libraries.
• Used customer service skills to answer patron questions about library material.
• Fulfilled patron holds by processing requests and shelve it on the hold shelf.

-Provide support to four clients with autism and prepare program schedule on weekly basis and monitor all outside activities, including trips to park, bowling, and nature preserve walks-Oversee all evening and afternoon activities, such as cooking, cleaning, and personal grooming, and ensure compliance to all house schedule with purpose for staff to teach.

Arlington Heights

-Group leader assisted with a variety of unemployed clients struggling with mental illness to seek employment around Northwest Suburbs of Chicago-Provided individual attention to clients by answering questions concerning the employment process, conducting mock interviews, and researching job leads

Arlington Heights

-Direct client experience leading 3 therapy groups, providing individual counseling, as well as utilizing case management skills in a group home setting-Responsible for improving 8 clients’ ADLs by managing and monitoring medication times, performing routine apartment maintenance checks, and maintaining budgets-Assisting with clients’ socialization skills.

Peoria, Illinois, United States

• Provided excellent customer service by advising reader’s about trends in hundreds of fiction, non- fiction, resource books, and music selections.
• Engaged customers in conversation about products and services offered at store with an emphasis on young adult, fiction, science fiction and fantasy novels.
• Organized books on shelves by placing discarded the materials back into proper place, along with placing newly released stock in proper… Show more
• Organized books on shelves by placing discarded the materials back into proper place, along with placing newly released stock in proper location.
• Answered public phone calls about questions concerning books, music, and DVDs.
• Received, identified, organized, shelved, and zoned in accordance stores policies and guidelines. Show less