Sam Stephens is a Senior UX Researcher at Rocket Mortgage. They possess expertise in teaching, zendesk, microsoft word, figma, research and 5 more skills. Colleagues describe them as "It was a true pleasure to manage Sam for the past four years. From day one, Sam has demonstrated an incredible work ethic and a genuine passion for her craft. She is always striving to improve her research and deliver insights that are not only actionable but also impactful. Whether working with data or customer support teams to triangulate insights or collaborating closely with product and design, Sam ensured that every piece of research was well-rounded and thoughtfully considered. Sam has a unique ability to build strong, lasting relationships with everyone she works with. She even took the initiative to intern with the design team, where she launched her own UI update on the website—an impressive accomplishment that speaks to her resourcefulness and drive. She was constantly staying ahead of the product roadmap, always thinking about how she could provide the right insights at the right time to help guide decisions. As Sam’s role evolved, she began to take a more strategic approach to her work, developing comprehensive research roadmaps that aligned with product goals. She worked tirelessly to ensure that stakeholders were aligned and that her insights were shared in sync with the product roadmap. One of the things that stands out most about Sam is her willingness to go above and beyond. Outside of her core responsibilities, she proactively worked with the Talent Acquisition team to create online training for new hires—helping them understand the Acorns customer. This initiative was outside of her role, but it reflected her dedication and her commitment to helping others. Sam is a true team player—she’s someone you can always turn to for advice and guidance on research projects. Her work, whether it’s a detailed report or a presentation deck, is always of the highest quality. What I’ve admired most about Sam is her constant desire to grow, try new things, and learn. She’s always looking for ways to improve and add value, both to her own work and to the team. I cannot recommend Sam highly enough. She brings passion, expertise, and a thoughtful approach to everything she does. Any team would be incredibly fortunate to have her." and "I worked with Sam when we hired her and her team to help reimagine the user experience for Code.org’s K-5 curriculum and gamification elements. From day one, Sam stepped up as a clear leader for her team, but what really stood out was how she went above and beyond. She didn’t just rely on data from a distance—she visited classrooms, talked with teachers directly, and really dug into how our curriculum impacts real educators and students. That level of care and attention is rare, and it showed in the results. The final presentation blew us away. Sam and her team used insights from surveys, classroom visits, and teacher interviews to deliver a plan that balanced creativity and practicality. She made sure every recommendation tied back to what students and teachers actually need—not just what looks good on paper. Thanks to her leadership, the project came in on time, and the deliverables have set us up for success as we move forward. On top of all that, Sam was just a joy to work with. She was always on top of things, communicated clearly, and somehow managed to make the whole process feel smooth and even fun. I would hire her back in a heartbeat."