Samantha Molinski Email & Phone Number

Vancouver, British Columbia, Canada

Provides detailed service and support to team members nationally whenever requested via Jira, in-person, email, or on phone. Assist team lead in delegating and supporting the Service team to ensure smooth day to day.Address and support escalations varying in sensitivity and severity while managing reasonable expectations and results. Training and developing others on the team to foster knowledge sharing, positivity and growth.Ability to multitask between assisting team members and balancing my portfolio of small business and corporate clients. Drives conversations with other departments surrounding various projects and rep inquiries. Manages scheduling gaps for service support nationally. Organizes and delegates team members inboxes. Responsible for assisting staffing, hiring, training and onboarding. Responsible for creating SOP’s and implementing new processes and software integration for team members.

Manitoba, Canada

Efficiently manage and assist clients with greater numbers of employees.Proficient with myWorks as a power user. Assess and prioritize problem solving for both CSR’s (Client Service Representative) .Continuous learning and growth of the Payworks system at a higher level to better offer assistance and training to bigger client’s and CSR’s. Excellent skills in verbal and written communication and a deeper understanding of when to escalate issues. Documenting and attending meetings both external and internal.

Winnipeg, Manitoba, Canada

Supporting training and guiding new team members.Supported the Implementation Department by onboarding of new accounts.Inputting and managing payroll for 15 internal clients with accuracy and efficiency.Assisting with team inboxes for all teams nationally.Great problem solving and organizational skills with 315 clients total. Dedicated self learning of internal software, systems and training modules (ie, Sugar, CRM, Jira, MyWorks, etc). Introduction and start of PCP certification.

Winnipeg, Manitoba, Canada

ATM Clerk: trained to balance ATM’s GL’s and EL’s daily. Daily duties of scanning, photocopying, filing documents, faxes and mailing.Knowledgeable of RRSP, TFSA, RRIF, LIRA'S and creating/setting up accounts. Frequent handling of sensitive member information with keen attention to detail.Well-versed in communicating between departments and supervisors to members and colleagues.General daily duties of balancing, organizing documents, assisting members in person and over the phone.

Pcp

Completion of course 1 with contnution currently ongoing for PCP designation.

High School Diploma

Graduated with Honors and AP Psychology credits; valedictorian candidate.