Samantha Leonard Email & Phone Number

-More than doubled the content of the Learning & Support Center (available at https://support.ramp.com/) by writing and editing over 175 customer support articles for products and solutions, as well as general knowledge-based articles for external learning purposes. -Worked collaboratively to gather product and processes information and write documentation including support articles, press releases, data sheets, and procedural documentation-Wrote data and functional specifications to map out and guide customer's through the onboarding process for implementing Ramp products and services -Wrote QA test scripts to ensure that our Console product worked appropriately for customers -Wrote internal procedural and API documentation-Worked within Sharepoint and used information architecture practices to reorganize department sub-sites so that information was more easily accessible for Ramp employees in order to encourage use of the intranet -Created or implemented templates for various internal and external documentation so that documentation processes could be conducted more quickly and in an accurate, uniform manner -Gained an understanding of SEO concepts and a general knowledge of technical software language

Certificate In Data Analytics

Bachelor'S Degree, English And Professional Writing & Technical Communication

Activities and Societies: The Student Advisory Board; America Reads TutorTechnical Writer/Information designer with a BA in English.