Samantha Miller Email & Phone Number

Atlanta, Georgia, United States

• Analyzes various types of associate information including detailed medical records and treatment plan recommendations as it relates to local FMLA laws in order to make prompt claim decisions • Successfully manage all of company’s leaves of absence claims from initial request until resolution; with an average caseload of 60 active leaves pre-pandemic and an average caseload of 85 during the pandemic• Serve as the main point of contact for Human Regional Managers with questions… Show more • Analyzes various types of associate information including detailed medical records and treatment plan recommendations as it relates to local FMLA laws in order to make prompt claim decisions • Successfully manage all of company’s leaves of absence claims from initial request until resolution; with an average caseload of 60 active leaves pre-pandemic and an average caseload of 85 during the pandemic• Serve as the main point of contact for Human Regional Managers with questions regarding federal regulations and the leave administration process• Serve as a moderator between associates and managers to implement a wide variety of associates’ workplace accommodations and offer FMLA and ADA expertise to create solutions• Helped establish leave policies with third-party leave management provider during the company’s outsourcing process • Streamlined Havertys’ claim management process in order to increase efficiency while maintaining compliance with federal and state regulations • Implemented a company wide training course which covered various elements of FMLA and ADA • Serve as company’s subject matter expert on leaves of absence in meetings with executive-level leadership • Coordinates with Payroll to issue associates’ personal time off as a part of administration of the leave• Provide leave of absence updates in weekly meeting with our third-party benefits consulting team• Communicate associate leave of absence updates with company’s third-party Short Term Disability carrier• Partner with the Worker’s Compensation department to answer questions relating to leaves of absence • Compiled two years of historical leave of absence data in order to aid in the transition to the company’s third-party provider • Communicates termination decisions to associates when they are unable to return from leave based on the company’s leave policies. • Compile leave of absence packages to send to associates per leave policy requirements Show less

Greater Atlanta Area

• Pioneering member of The Hartford’s recently acquired New York Paid Family Leave product line, effectively oversaw a claim inventory of over 500 claims.• Efficiently learned and adapted to the evolving New York State law changes regarding Paid Family Leave during product line implementation. • Discovered an ongoing calculation error for a high profile client, which allowed management to adjust claim resources to resolve the discrepancy.• Analyzed various types of claimant… Show more • Pioneering member of The Hartford’s recently acquired New York Paid Family Leave product line, effectively oversaw a claim inventory of over 500 claims.• Efficiently learned and adapted to the evolving New York State law changes regarding Paid Family Leave during product line implementation. • Discovered an ongoing calculation error for a high profile client, which allowed management to adjust claim resources to resolve the discrepancy.• Analyzed various types of claimant documents including treatment plan recommendations and financial records. • Reduced team’s inventory count by 13% over a six-month period by assisting with backlog. • Demonstrated flexibility in daily workflow to meet customers’ needs by expediting claims based on urgency. • Acted as a subject matter expert in cross functional groups while analyzing and resolving complex claims. • Cultivated and sustained relationships with executive-level leaders and discussed corporate strategies and career development. • Completed two-year training under the Hartford’s Leadership Development Program, an exclusive merit-based opportunity in which only two employees from the department were selected to participate. • Trained new hires via virtual job shadowing, per two-year Leadership Development Program. • Volunteered for corporate outreach program involving a local non-profit company to assist foster families in need. Show less

Greater Atlanta Area

• Promoted from Short Term Disability Analyst to an Absence Management Analyst; advanced from processing a single product line to processing two product lines concurrently. • Successfully transitioned from working in an office role to an autonomous remote environment. • Accurately made claim payments per contract terms and federal Family Medical Leave legislation.• Served as a new hire ambassador to a group of 10 new hires to help cultivate a supportive work environment by providing… Show more • Promoted from Short Term Disability Analyst to an Absence Management Analyst; advanced from processing a single product line to processing two product lines concurrently. • Successfully transitioned from working in an office role to an autonomous remote environment. • Accurately made claim payments per contract terms and federal Family Medical Leave legislation.• Served as a new hire ambassador to a group of 10 new hires to help cultivate a supportive work environment by providing professional and emotional support during transition. • Managed a team of 9 employees during our supervisor’s absence, distributed team’s caseload across the team, handled escalations and led team meetings. • Processed designated plans for select Fortune 500 clients with commitment to financial accuracy, medical rationale and specified deadlines. • Compiled a weekly deadline report for team to ensure timely claim decisions in accordance with national legislation.• Reduced team’s inventory count by 16% over a six-month period by assisting with backlog.• One of two employees in the department selected by the department Director to have professional profiles highlighted in a presentation to the executive leadership team. • Only member on the team to be selected by department Director to assist with our new product line, Paid Family Leave, while also handing Absence Management caseload. Show less

Greater Atlanta Area

• Served as liaison for clients on company behalf, provided emotional support for claimants during the process of their medical claim. • Selected to participate in a seminar during first year of service, gained exposure to different areas of business, innovative strategies and career development. • Recognized by the Chief Risk Officer for referring claims that involved third-party lawsuits, increasing corporate financial revenue.• Represented The Hartford during The University of… Show more • Served as liaison for clients on company behalf, provided emotional support for claimants during the process of their medical claim. • Selected to participate in a seminar during first year of service, gained exposure to different areas of business, innovative strategies and career development. • Recognized by the Chief Risk Officer for referring claims that involved third-party lawsuits, increasing corporate financial revenue.• Represented The Hartford during The University of Georgia’s Intern for a Day Program; answered questions from UGA students regarding The Hartford and the duties relating to my role as an Ability Analyst. • Participated in a video series for Short Term Disability Clinical Hotline and offered insight into the current challenges analysts face when utilizing clinical resources. • Composed a presentation with a team outside of my department regarding our auto insurance product line compared to our competitors and delivered the presentation in front of a group of 60 employees including executive leaders. • Selected to join the Integration Group resulting from company merger; attended biweekly meetings and collaborated with the team to improve our onboarding program. • Mentored colleges on how to improve individual metrics such as reducing the number of escalated phone calls and increasing the amount of positive surveys received from customers. Show less

Atlanta, Ga

• Wrote weekly stories ranging from 500-1,000 words in accordance with AP style. • Communicated directly with the owner of the publication regarding various aspects of the business. • Promoted publication through social media channels and art gallery shows.

Athens, Georgia Area

• Wrote quarterly articles for topics ranging from disability equipment, new student resources and How-to Articles. • Coordinated with photography department and gave storylines for photo input and photo assignment. • Interviewed multiple sources for story articles to create engaging articles for a readership of over 600 people.