Samantha Mullet Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

o Listens carefully to customers to understand their financial priorities, employing a consultative sales approach to proactively identify both consumer and small business customer needs, and to build and deepen relationships by finding customized solutions. Utilizes cross-selling, up-selling, and Synovus partner referrals to optimize each individual customer relationship when applicable.o Operates as a multi-functional team member responsible for processing transactions and consulting with customers in an advisory role to maximize the sales potential of every interaction. Executes a variety of customer transactions in accordance with applicable policies and procedures, and with a high level of accuracy and efficiency.o Demonstrates passion for delighting customers by living the Customer Covenant every day, establishes a connection and develops rapport with all clients, providing outstanding, personalized customer service.

Winter Garden, Florida, United States

Branch Manager of new De Novo branch; opened March 2021 in Winter Garden, FLIn addition to previous role responsibilities:o Actively participated in all aspects of opening new De Novo Nexus branch, including, but not limited to: creating effective strategies to drive significant deposit growth, loan growth, and household acquisition due to no baseline, provided feedback to upper and senior management on new branch opening processes and marketing tactics, supplies and cash management control, established client expectations for heightened level of skill and service from team by modeling behaviors and constant feedback and observation.o Managed team of five bankers, ensuring daily activities effectiveness and result in meaningful impact to new revenue generation through identifying customer needs and providing appropriate guidance and perspective to reach financial goalso Managed recruiting and selection process for brancho Co-Chair of Inclusion & Belonging Subcommittee of the Orlando DEI Network, 2021o 2020 United Way Campaign Branch Champion

Windermere

Financial Relationship Senior Consultant Team Lead Windermere Branch, Regions Bank, January 2019 – August 2020In addition to previous role responsibilities:o Resolved escalated customer and associate issueso Served as Digital Coach, leading digital education of team members and customerso Presented at Annual CBM Summit 2019 and East Florida BM Summit 2019 around digital education topics with SSPM as top Digital Coach in areao Participated as Beta Tester for Regions Mobile App redesigno Participated in Regions360 Solutions Town Hall with Consumer Solutions Support & Delivery in May 2019o Completed Birmingham Nexus Training in March 2019 o Member of Inclusion & Belonging Subcommittee of the Orlando DEI Network, 2020Financial Relationship ConsultantClermont Branch, Regions Bank, December 2017 – January 2019o Achieved branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions solutionso Achieved required levels of outbound phone calls using generated customer and prospect lead lists and prior customer conversationso Educated and advised customers on Regions Consumer and Business products and services, including all loan and deposit typeso Provided a consistent optimal customer experience, including handled customer’s transactional needso Partnered with several line of business partners to meet complex customer needs

Multiple

Hired as a teller April 2010. Promoted to Lead Teller in March 2011 by DM and CBP. Promoted to Service Manager February 2012; managed 5 different branches during tenure. Mastered all teller functions and demonstrated keen ability in learning new and updated systems. Expert cash handling, fraud detection, delegation, work ethic. Consistent praise and compliments for customer service. Development of over two dozen team members into next roles throughout career.

Covers and excels at all aspects of business. Serves as liaison between management and employees, responsible for supervision and mentoring of employees, keeping concession stand stocked and clean, scheduling breaks and completing any duties assigned by management. Employee of the month: September, 2008

Tasks included information gathering, writing and proofreading copy, layout design and working intensively with InDesign. Projects included summer newsletter, annual report program booklet, save the date and donation pledge cards, among others.

Assisted customers in locating and purchasing merchandise, stocked merchandise, and gained experience in retail, loss prevention and customer service. Participated in several inventory projects.