Sam Dininno Email & Phone Number

• Cross-train partners on the Talkdesk system and value
• Assess, design and engineer a CCaaS solution via cloud infrastructure
• Provided technical responses/proposals and supported sales processes for Talkdesk Opportunities
• Perform interactive live demos utilizing the Talkdesk platform
• Demo integration to applications - Salesforce, Microsoft Dynamics, Zoom, Slack, MS Teams
• Demo Automation leveraging AI technology in the Contact Center

Greater Pittsburgh Area

• Partner with the sales team to grow the territory of assigned account base to attain financial objectives with a focus on the enterprise data center requirements
• Represent a balanced technical sales effort of compute, networking, storage, enterprise infrastructure and services
• Understands customers’ business and enterprise challenges, design, document, and present technical solutions to customers
• Work closely with the Account Executive to build a strategy on Dell enterprise infrastructure for customers’ needs.
• Work closely with channel partners on opportunities and assist with the sales process

Greater Pittsburgh Area

• Assess, design and engineer a converged VoIP solution in multiple types of infrastructure – Cloud, On-Premise, Hybrid, Virtual and Physical.
• Provided technical responses/proposals and supported sales processes for Western PA, Upstate NY and West Virginia via Mitel channel partners.
• Perform interactive live demos utilizing Mitel cloud infrastructure and/or virtual infrastructure demo kit (ESXi 5.0)
• Designed & provided network topologies presentations for channel partners and existing and potential customer presentations.
• Assist with the design, development & review of VoIP infrastructure, with emphasis on convergence of the VoIP and Data networks.
• Provided presentations and product demonstrations to customers and assisted in closing business opportunities.

Greater Pittsburgh Area

Senior VMware solutions architect expert. Assessment of physical infrastructure including proposals for virtualization.Cross-training and education of newly virtualized environment for IT staff and management, including users as well.Project manager of virtualization engagements. Define timelines, milestones, completion criteria and status checks. Adjust.

MANAGER OF WINDOWS SERVER SUPPORT STAFFResponsible for managing the Windows and Exchange Server support staff. Providing support 8 AM - 11 PM daily and on-call support 11 PM - 8 AM. Additionally manage off-shore personal 11 PM - 8 AM. Manage, Support and Maintain VMware EXS Environment containing four datacenters, sixteen clusters, one hundred thirteen.

Responsible for the ordering, configuring, deploying and maintaining a 300+ Windows server environment ranging from NT 4.0 server through Windows 2003 serverCitrix Metaframe engineer design, build and configure multi-farm environment consisting of presentation server version 1.8 - 4.0Implementation of Physical to Virtual (P2V) hardware/software to VMware.

Microsoft Certified Systems Engineer NT 4.0Infrastructure design, implementation and support for Russell/Mellon Analytical Solutions (Mellon Bank / Frank Russell Corporation joint venture)Implementation of single windows domain WAN / LAN across three geographical locationsWindows NT 4.0, Windows 2000 and Windows 2003 Server supportApplication conversion.