Sam Dininno Email & Phone Number

• Cross-train partners on the Talkdesk system and value• Assess, design and engineer a CCaaS solution via cloud infrastructure• Provided technical responses/proposals and supported sales processes for Talkdesk Opportunities• Perform interactive live demos utilizing the Talkdesk platform• Demo integration to applications - Salesforce, Microsoft Dynamics, Zoom, Slack, MS Teams• Demo Automation leveraging AI technology in the Contact Center• Lead the Talkdesk Sales certification presentation (virtual live presentation / test) for hundreds of partners

Greater Pittsburgh Area

• Partner with the sales team to grow the territory of assigned account base to attain financial objectives with a focus on the enterprise data center requirements• Represent a balanced technical sales effort of compute, networking, storage, enterprise infrastructure and services• Understands customers’ business and enterprise challenges, design, document, and present technical solutions to customers• Work closely with the Account Executive to build a strategy on Dell enterprise infrastructure for customers’ needs.• Work closely with channel partners on opportunities and assist with the sales process

Greater Pittsburgh Area

• Assess, design and engineer a converged VoIP solution in multiple types of infrastructure – Cloud, On-Premise, Hybrid, Virtual and Physical.• Provided technical responses/proposals and supported sales processes for Western PA, Upstate NY and West Virginia via Mitel channel partners.• Perform interactive live demos utilizing Mitel cloud infrastructure and/or virtual infrastructure demo kit (ESXi 5.0)• Designed & provided network topologies presentations for channel partners and existing and potential customer presentations.• Assist with the design, development & review of VoIP infrastructure, with emphasis on convergence of the VoIP and Data networks.• Provided presentations and product demonstrations to customers and assisted in closing business opportunities.• Development access within the shared infrastructure of Mitel and VMware for Voice over Virtual Desktop.

Greater Pittsburgh Area

Senior VMware solutions architect expert. Assessment of physical infrastructure including proposals for virtualization.Cross-training and education of newly virtualized environment for IT staff and management, including users as well.Project manager of virtualization engagements. Define timelines, milestones, completion criteria and status checks. Adjust resource utilization to meet goals. Design, Engineer and Implementation of Virtual Desktop Infrastructure (VDI) utilizing VMware View. Secure remote connectivity of virtual desktops from any location with internet connectivity.Composition of statement of work documents, bill of materials and descriptive documentation for customer needs.Architect customer backup strategy, replication, and disaster recovery options including virtual desktops for remote recovery.Microsoft active directory migration Windows 2003 to Windows 2008 including maintenance and support consulting.Evaluation of multiple hardware and software platforms to identify best-fit scenario for customer's preferred vendor of choice.Research desired consolidation ratios and appropriate sizing for data centersDefine co-location of customers' infrastructure for primary utilization and/or backup and replication site.Recommendations of virtualization candidates including strategic process for implementation.

MANAGER OF WINDOWS SERVER SUPPORT STAFFResponsible for managing the Windows and Exchange Server support staff. Providing support 8 AM - 11 PM daily and on-call support 11 PM - 8 AM. Additionally manage off-shore personal 11 PM - 8 AM. Manage, Support and Maintain VMware EXS Environment containing four datacenters, sixteen clusters, one hundred thirteen hosts and one thousand sixty one virtual servers. Design, Engineer and Implementation of Virtual Desktop Environment (VDI) containing three clusters with eight hosts and one hundred sixty virtual desktopsConfiguration, Management and Deployment of Virtual Desktop Infrastructure for off-shore and on-shore resources.Utilize VMware Converter for physical to virtual server migrations in addition for cloning of virtual or physical server and desktops to be virtualized. Allowing for a virtual clone for development/Test/QA or production.Support over 4000 Windows based servers - hardware/software/applications consisting of both a physical and virtual environment. Support of multiple Citrix farms containing over 1000 servers from Citrix Metaframe XP to PS 4.0. Implementation of multiple roaming profile servers for Citrix.Support of over 3000 printers in a Windows 2003 print cluster environment migrated from a windows 2000 print cluster environment. Most recently virtualized.Microsoft active directory maintenance and support consisting of multiple domain trusts internal and external facing.Key technical engineer / resource converting Russell/Mellon network into the Mellon Parent network - Servers, Workstations, Printers, and Networking devices in all three geographical locations.

Responsible for the ordering, configuring, deploying and maintaining a 300+ Windows server environment ranging from NT 4.0 server through Windows 2003 serverCitrix Metaframe engineer design, build and configure multi-farm environment consisting of presentation server version 1.8 - 4.0Implementation of Physical to Virtual (P2V) hardware/software to VMware ESX 2.x environment utilizing PlateSpin - 300+ servers convertedInstallation of a 10 TB Clariion SAN with 10 Dell 2850 hosts running VMware ESX 2.x upgraded/re-loaded to ESX 3.0. In addition, configured for asynchronous replication off hours with a mirrored environment in different geographical location.Implementation of a Larscom port accelerator device to throttle SAN replication across a DS3. Once complete, Data was backed up to LTO2 tapes. Double-Take replication of GSX server environment across three geographical locationsDesktop support engineer for over 150 desktops onsite and offsite including printersManaged the re-image 150+ desktops in two geographical location during a weekend cutover to a new domainMicrosoft Exchange 2000 AdministrationMicrosoft MS-Mail migration to Microsoft Exchange 5.x - 600 users migratedCisco VPN configuration, support and maintenanceRSA security administrator - SecureIDSmartPhone administrator Treo 650'sWSTP_PRO Server Administration

Microsoft Certified Systems Engineer NT 4.0Infrastructure design, implementation and support for Russell/Mellon Analytical Solutions (Mellon Bank / Frank Russell Corporation joint venture)Implementation of single windows domain WAN / LAN across three geographical locationsWindows NT 4.0, Windows 2000 and Windows 2003 Server supportApplication conversion from both parent organizations to run on Russell/Mellon standalone network