Results-driven Operations Manager with 3 years of experience in overseeing daily business functions and managing multiple accounts.Lead and manage daily operations across multiple accounts, including credit card operations, dispute resolution, Chargebacks, KYC, and Web Publishing.Managing diverse billing structures, including time and motion, fixed pricing, and transaction-based billing across multiple lines of business. Proven track record in optimizing billing processes, enhancing revenue cycles, and ensuring accuracy in invoicing.Oversee contract management processes, including working closely with the internal legal team to draft Statements of Work (SOWs) and change orders for contract renewals. Ensure all contractual documents are accurate, compliant with legal standards, and aligned with organizational objectives.

Managed comprehensive business operations, including PDI (Pre-Dispatch Inspection), C&F Operations, stock yard management, and service delivery for a leading tractor brand in India and supporting transport operations for a major global automobile brand.Served as the single point of contact for all operational requirements and escalations within the scope of delivery, ensuring seamless communication and issue resolution.

Managed large teams and complex operational functions. Expertise in overseeing Credit Card Fraud and Dispute Claims operations for a prominent U.S. credit card brand. Proven ability to manage a team of 140 FTEs, drive process improvements, and enhance operational efficiency in a highly diverse and complex environment.

Managed diverse teams and complex processes in the credit card industry. Expertise in overseeing operations across Check Fraud, Chargebacks, Card Correspondence, Credit Card Auto Pay setup, and Process Training for U.S. operations. Proven ability to manage a team of 70 + FTEs, drive process improvements, and deliver high-quality service in a fast-paced environment.Fostered a culture of continuous improvement by encouraging the team to propose new ideas, identify process enhancements, and adopt best practices.Supported the implementation of new processes, managed multiple U.S. process migrations from India via webinars, and led internal projects to split processes across locations to meet business continuity.

Managed end-to-end training programs for Credit Card Disputes and Customer Service (voice/non-voice) for a leading U.S. credit card brand, successfully training over 300 employees, including Team Leaders, Managers, and Customer Service staff.Delivered comprehensive program curriculum for both new hires and existing agents, performing administrative tasks such as tracking student data and timekeeping to ensure accuracy and timeliness.Demonstrated strong team-building and leadership skills, providing coaching and support to enhance team members' knowledge and capabilities.