Sameh Sadek Email & Phone Number

Cairo, Egypt

* Led a successful Service Management Implementation as a Project Manager, Service Level Executive, and Project System Analyst .* Service Manager, working with Consultants , Architects and concerned IT teams to adopt and implement accredited best practices and recognized quality standards , best practice and Business Process.* Experienced IT Professional "ITIL4 foundation certified", Results oriented ITSM Area, responsible for analysis, design of IT Service Management Processes and implementing Tools such IBM control desk with 2 years of experience in ITSM

Smart Village

* Create a business process management end to end to optimize, document and improve department across information technology departments.* Follow the audit principals to ensure process effectiveness, efficiency to take corrective, correction action based on ITIL, ISO -9001 and perform monthly report among all departments. *Interact with non IT quality management to create and update procedure and policies ethics based on company perspective.* Monitor all processes with concerned stakeholders to determine which process that need improvement with integrate lean & Six Sigma concepts, methodologies, tools and statistical analysis for bench marking the performance of current and new process.

Zahraa Elmaadi

*Support service request that raised by ADSL and mobile internet problem.*Compliance to handle technical Service request with specific SLA to ensuring organization are met impacting outstanding business growth and profitability. *Interacting with SAP applications to solve problems.

*Building a proper design for a website.  Converting the design in to Html and CSS code. *Enhancing and development the existing website.

Bachelor'S Degree, Information System And Decision Support

High School