Sam Gregory Email & Phone Number

England, United Kingdom

Brighton, England, United Kingdom

Providing L2 end-user support and participates in various technology initiatives & projects. Duties include the day-to-day support of internal end-users globally, addressing incidents & requests, mostly from users based locally in the US. Providing remote and deskside support for Windows, Apple, and Linux users and help maintain & manage end-user services and devices. As part of a global IT team, spanning 40+ countries in nearly every part of the world. Device Management: Utilizing DEP and MDM (mainly Simple MDM) for employee hardware deployment and distribution.Technical Support: Handling support requests via Jira, escalating as needed.Documentation & Administration: Documenting processes in Confluence and administering Atlassian products, Microsoft 365, and Google Workspace (using GAM).AV & IT Support: Providing AV support for meetings, managing macOS, Windows, Google Apps, Slack, Zoom, and other cloud services, with strong MacOS and iOS expertise.Project & Security Support: Supporting company acquisitions, delivering IT inductions globally, ensuring ISO 270001 compliance, and automating tasks using Python scripts.Procurement: Managing hardware/software licenses and executive support.Microsoft Windows, Apple, network troubleshooting & web-based application support. ITIL methodologies

Greater Brighton And Hove Area

London, England, United Kingdom

Providing expertise and support to xplors five business verticals. Work hand in hand with internal stakeholders to help them overcome obstacles by understanding their unique goals and challenges, so they can focus on what really matters - helping our customers succeed.Reporting into the Head of Development responsible for providing support to internal staff, and external clients including carrying out tasks involving bulk data operations, data extraction and root cause analysis. Responsibilities:- SQL statements in order to query/update databases where appropriate.- Participate in triage, escalation & management of support volumes.- Work closely with other members of the development team in order to document repeatable support issues or queries to reduce future support volumes

Secondment role - 3 Months paternity coverAim is to ensure that our client solutions are set up such that errors are minimised over time, help solve the issues that do arise and to drive technical and process improvements such that issues are reduced over time. This with technological depth but that also have the ability to be strong in managing client relationships on an ad hoc basis.Track record of building strong client relationships and meeting /exceeding client satisfaction scores in a payments/billing environment. Experience from roles with technological depth. experience from using vast amounts of data to create processes our outcomes in line with the data.

Transitioning from Harlands Group - TSG to Xplor. In my role you require understanding of procedures that apply to everyday support issues/needs. For instance, FAQs, common difficulties, and time-sensitive queries.Focused on the User Experience (UX) taking full ownership for all role-based activity to ensure any open items are resolved to a client satisfactory conclusionThe objective is to solve problems on first contact via all communication channels so that our internal and external clients can continue with their day without impact and feel the value of engaging with Xplor as their preferred provider.

Remote

Haywards Heath, West Sussex, United Kingdom

Key clients I managed was Marriot Hotels and Britannia and co supported Energie fitness, Xercise 4 Less, JD sports and Anytime Fitness.For the last year, I have worked in multiple markets within Europe and more recently Japan and Morocco with companies head offices in the U.S. I have also acted as a key support to my account manager who led a large European introduction project from initial stages to roll out including managing internal and external stakeholders. This was the first time our company had moved our full-service model in to a non-English speaking country.• Exceptional account management; maintaining frequent contact with client portfolio by scheduling regular service review calls and meetings• Preparation and delivery of detailed client reports using Microsoft Word and Excel• Maintaining the accuracy of company CRM systems, ensuring client records are kept up-to-date• Completion of all administration in strict compliance with GDPR regulations• Smooth resolution of case enquiries and issues; liaising with internal departments to assist in the delivery of contractual service standards and ensure continual customer satisfaction and loyalty• Seeking out new business and establishing new business relationships to increase sales• Building strong relationships across client portfolio, achieving outstanding contract renewals rate• Upselling and reviewing client contracts where possible to maximise revenue available• Maintaining contact with multiple stakeholders in an organisation to maximise opportunities

Haywards Heath, West Sussex, United Kingdom

Haywards Heath, West Sussex, United Kingdom

Joined the main roster for The Last Resort for Battalion19447th - Victory LAN Ghent

Joined Demise and competed in their main roster for Battalion19441st - Blitzkrieg EU Community League - Demise - $354.472nd - Battalion 1944 Major Alphen - (Demise) $150003rd - Gallantry Events Budapest - (Demise) €1000

Haywards Heath, West Sussex, United Kingdom

Southwick, West Sussex, United Kingdom

Haywards Heath

Work, as part of a small team, under the direction of the Service Desk Team Leader, on maintenance tasks, administration, and day-to-day problem resolution to ensure that all sight savers business customers, both in the UK and overseas, enjoy the benefits of high quality IT Services and have Access to all the IT systems they to carry out their own jobs.The Main Responsibilities of this role are the following:-· Service Desk ticket management, acting as a main point within the team for logging and managing incidents on the service desk.· Operating to Share collective responsibility, as part of the team for undertaking the wide variety of tasks necessary to ensure the delivery of cost effective and efficient ICT services to the business. These include, amonst others;1) Undertaking any of the variety of 2nd line and when directed 1st line, support and maintenance tasks for software and hardware used anywhere within Sightsavers, including applying manufacturer updates and approved system changes for hardware and software.2) Developing effective Business relationships of mutual trust and respect with key business users to ensure that the ICT team is more aware of likely forthcoming business requirements and support the IT Infrastructure manager in developing and managing relationships with both external 3rd parties and internal business customers. Liaise with third party suppliers to ensure that new starters and leavers setup in timely way.3) Building and installing hardware and software (Desktop PC's, Switches, Operating Systems, Applications, etc., as required) to Sightsavers standards and ensure such standards are documented and kept up-to-date.

Ardingly, Rh17 6Sq, West Sussex, England

· Responsibility for installing, upgrading, configuring, testing, maintaining and troubleshooting hardware and software including VMWare & Microsoft servers, HP workstations, various types of BYOD devices, HP SANS, Lexmark printers, Smoothwall firewall, HP switches, ISAMS Management System, WCBS Pass finance system, Network Sentry access control system, Boiler, CCTV and Door access system, Firefly VLE, Ruckus wireless system, two-way radios, Avaya telephone system and Sky TV· Responsibility for backup management by installing and configuring Microsoft shadow copy, Veam software, server tape drives and media; ensuring these are maintained and changed in accordance to school policies. Data would need to be backed up and restored when necessary- Technology SnapshotInstalling & Managing HP Switches.Migration including Microsoft Windows XP to Microsoft Windows 7 & Exchange 2000 to Exchange 2013.Managing Smoothwall & Palo Alto Firewalls.Performed data backups, restorations, scheduling and documentation.Installing & Managing CCTV Systems.Performed daily monitoring, maintenance and backup of Windows 2012 DomainManaging VM Ware Clients & Virtual Machines.Successfully completed system and data migration form Windows 2003 domain to Windows 2013/Active Directory Domain within time frames and with minimal downtime.Migration included Windows Server 2003 & 2007 to Windows Server 2012 and Windows XP to Windows 7 Enterprise.Managed Smoothwall firewall including setting user rules, port tracking and VPN.Completed Server and PC Hardware Assemblies.Performed Audio Video, Network Cabling and hardware installations both interior and exterior work including: ceiling & wall mounted projectors, Smart boards, screens, cameras, speakers, televisions, video walls etc.Planned and organized office moves using project management procedures.Maintained and serviced printers and other hardware.Routine work with tape library, HP Fiber switches.2nd and 3rd line support.

https://esports-news.co.uk/2016/06/21/endpoint-org-overwatch-csgo/Joined Endpoint main roster for their first CSGO roster.17th - Multiplay i58, Birmingham, UK

Joined JTF to form their main roster for Call of duty 41st - The party 13, Beursgebouw Eindhoven, Nederlands - €10002nd - Brussels Lan#2, Botkamp, Brussels, Belgium - €10002nd - The reality XV, Assen, Nederlands - €2502nd - Brussels Lan, Botkamp, Brussels, Belgium - €10002nd - OutPost onFire!, Antwerp, Belgium - €1000

Haywards Heath

Maintain sole responsibility for all sales and manage B2B computing sales. Serve in a consultative role to provide clients hardware and software solutions for this system integration company with its own line of distributed process control equipment·· Achieved 100% year-to-date for sales goal in 2013.

Competitive admin for cybergamer assisting with escalations, case reviews and running and maintaining events for call of duty 4 promod.

Main duties were assisting with competition / case reviews / escalation and also some graphic designer work for forum posts on Cybergamer.org and Tek-9.org.Vita nova was a community hub dedicated to grass roots esports for call of duty titles.

Certificate And Diplomas In Ict Professional Competence, Computer/Information Technology Administration And Management, Distinction

Apprenticeship offered by Ardingly college in partnership with Central Sussex college

As And A Level, Communication And Media Studies, Film Studies

Geography, Maths, History, English, It, Science Core And Additional, Citizenship

Activities and Societies: Cricket, Football, Rugby, Hand Ball, Basket Ball