As an accomplished IT professional with more than three years of diverse experience, I specialise in Unified Communications and Infrastructure, focusing on Microsoft Teams and associated technologies. Currently employed at Unisys, I manage and support voice and conferencing technologies, ensuring seamless communication solutions for global clients. My expertise spans MS Teams administration, troubleshooting complex issues related to Meeting Room devices (MTR), Call Queues, Auto Attendants.In my role, I provide comprehensive support for Microsoft 365 infrastructure, including telephony devices and a wide array of conferencing solutions such as Crestron, Lenovo, and Surface Hub devices. I lead initiatives such as Hostname Pairing for Crestron UC Engines, Neat Pad, standardising Teams Meeting Rooms and ensuring consistent device performance through updates and adherence to naming conventions. My responsibilities also include managing and resolving issues related to desk phones, call queues, and Teams Enterprise Voice.My career progression includes a year as a Technical Support Representative, where I honed my skills in resolving complex customer inquiries via email and chat support on a 24/7 basis. This role paved the way for my promotion to a Global Account Management position, where I gained experience in creating credentials, handling accounts, and working with Azure Active Directory, Active Directory, and distribution list management.In addition to my technical expertise, I am adept at process implementation and documentation, contributing valuable suggestions for process changes. My role requires close collaboration with various teams and stakeholders to achieve project and BAU goals, ensuring exceptional customer satisfaction as reflected in multiple client appreciations.Proficient in MS Azure, MS Office, VDI allocation and deallocation, VPN, ServiceNow, Networking, Active Directory, and SharePoint, I bring a well-rounded skill set to my role. My experience with device operation and maintenance further complements my ability to deliver effective IT solutions and support.