Samir Ansari Email & Phone Number

New York, Ny, Us

• Facilitate seamless onboarding of over 26 clients to implement the Qualtrics SaaS Platform by building interactive dashboards and visualizations, designing surveys, and data integration via SFTP.• Collect, analyze, and interpret customer and journey data from various sources to identify trends, patterns, and insights from surveys, analytics/heatmap tools, and transactional data reporting tools.• Develop a Customer Journey Model using the Natural Language Processing tool, XM… Show more • Facilitate seamless onboarding of over 26 clients to implement the Qualtrics SaaS Platform by building interactive dashboards and visualizations, designing surveys, and data integration via SFTP.• Collect, analyze, and interpret customer and journey data from various sources to identify trends, patterns, and insights from surveys, analytics/heatmap tools, and transactional data reporting tools.• Develop a Customer Journey Model using the Natural Language Processing tool, XM Discover (Clarabridge), to validate product innovations and identify customer pain points, enhancing the product development process.• Track and report on key performance indicators (KPIs) related to customer experience, including Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES).• Leverage text analytics tools to create reporting dashboards that integrate quantitative and qualitative data, enhancing data visualization and insights.• Integrate data sources to Qualtrics to conduct comprehensive 360-degree customer analyses, creating dashboards that report on customer sentiment, effort, emotions, and emotional intensity using NLP and machine learning technologies.• Conduct extensive Qualtrics training sessions and run demonstrations to prospective clients as Proof of Concept, acting as a Solutions Engineer to showcase platform capabilities.• Experience with project management methodologies and the ability to manage tasks and deadlines effectively.• Devise and implement tailored surveys, creating comprehensive reporting structures that empower data-driven decision-making at all organizational levels. Show less

• Performed weekly forecasts on DCH platform for various Luxury Brands with their respective lifecycle releases using data from obtained from SAP to ensure savings in yearly costs.• Created and summarized Pre-Order & Back-Order reports on a weekly basis for Inventory/Sales team to ensure we are in the lower range of 200-3,000 units.• Actively attended meetings with Brand Team to obtain marketing/sales information on newer models’ ABC rankings to utilize in weekly… Show more • Performed weekly forecasts on DCH platform for various Luxury Brands with their respective lifecycle releases using data from obtained from SAP to ensure savings in yearly costs.• Created and summarized Pre-Order & Back-Order reports on a weekly basis for Inventory/Sales team to ensure we are in the lower range of 200-3,000 units.• Actively attended meetings with Brand Team to obtain marketing/sales information on newer models’ ABC rankings to utilize in weekly forecasts.• Prepared and updated Director & Supply Chain team with monthly KPIs and quarterly key metrics to maximize decision-making ability.• Communicated with Corporate Team in Italy regarding forecast bias to ensure analysis of brands is in compliance with North American demand.• Created and maintained SKU level demand for new release models to be used in procuring the needed inventory flow from manufacturing facilities throughout the world. Show less

• Performed Tax & W-2 Reconciliation for weekly, biweekly payroll to identify variances and discrepancies through verification, calculations, and documentation.• Prepared and performed cross checks on W-2 form of 16,000 employees to maintain accuracy of data.• Analyzed ADP reports of Master Control and Wage & Tax Register to ensure compliance of tax laws. • Generated SUI report from raw data through Excel using VLOOKUP function for BLS• Analyze budget to ensure… Show more • Performed Tax & W-2 Reconciliation for weekly, biweekly payroll to identify variances and discrepancies through verification, calculations, and documentation.• Prepared and performed cross checks on W-2 form of 16,000 employees to maintain accuracy of data.• Analyzed ADP reports of Master Control and Wage & Tax Register to ensure compliance of tax laws. • Generated SUI report from raw data through Excel using VLOOKUP function for BLS• Analyze budget to ensure adjustments such as third party sick pay were accounted into final preview. Show less

Bachelor Of Science (B.S.), Applied Math & Statistics

Activities and Societies: Finance Society

Graduate Certificate, Research Analyst