Randy Agyeman-Danso Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronton

Working with clients to understand their consumers and employees using Customer Experience and Employee Engagement Feedback surveys. This includes:Creating and managing Customer Experience Surveys along with Employee Engagement Feedback Surveys.Analysis and management of data collection in various customer and employee experience projects. Compiling analytical reports and supporting the principle consultants in management consulting engagements. Ongoing development of automated projects and client management systems using web technologies such as Microsoft Office, Google suite of tools, Power Query through Microsoft Excel, custom API’s and HTML. Our programs live on the Qualtrics Insight Platform. Qualtrics Qualifications: • Qualtrics CX Expert• Qualtrics Gold Certified• Research Core Certified• Advanced Text IQ Knowledge• Dashboard Building Experience • Qualtrics Partner through Acceleration Strategy Inc.

100 Bloor Street

• Merchandise management; includes display setup, stocking products, shoe stock supervisor• Analyze weekly RFID and inventory reports • Effectively managed inventory verification through efficient and accurate count of all products• Served as liaison between customers and sales associates• Organized and maintained stockroom• Implemented stock charts which showed where display items were located in store

391 West Washington Street (Painesville, Ohio)

• Assisted the Assistant Athletic Director for External Operations with the daily operations of the athletics marketing program and the Booster Club• Monitored members and funds received from Booster Club members • Served as liaison between the Athletic Department and the Business Office • Organized the distribution of Booster Club information to potential donors • Assisted with game day operations such as display setup and type up game flyers• Assisted with marketing promotions during contests such as item tosses• Coordinated halftime and quarterly events during games• Handled/Distributed promotional products by picking up items and giving them away during the game• Conducted primary research on possible promotions and give-a-ways for school events• Inquired with local businesses about possible promotional opportunities

23 Santanoni Ave (Saranac Lake, Ny)

• Assisted with the creation and development of digital presentations like creating game film and flyers as well as social media updates • Analyzed game statistics and used them to create scouting reports• Recorded daily customer personal information and which part of the facility they would use into Microsoft Excel• Created weekly reports and discussed verbally the most commonly used parts of the facility with the Head of Athletics/Facility Manager• Handled/Distributed promotional products by handing them to fans as they entered the gymnasium• Created and edited marketing programs using Microsoft Office to write and update programs weekly• Assisted with the development of reports presented to outside constituents • Greeted customers and provided information about the facility

Research Analyst Post Graduate Certificate, Market Research

The Research Analyst program focuses on the theoretical, practical and ethical underpinnings of research, while also equipping me.

Bachelor Of Science (Bs), Marketing

Activities and Societies: Men's Soccer Team (Captain), Intramural Basketball Champion, and avid Volunteer with school programs in various.

Associate Of Science (A.S.), Business Administration And Management, General

Activities and Societies: Student Representative for the Business Advisory Board, member of AMP (Athlete Mentoring Program), Played 2.