Samantha White Email & Phone Number

Atlanta, Ga, Us

Greater Atlanta Area

· Ability to recover funds due to the WellStar Healthcare System through the Medicaid Portal and WellStar Echo Portal and created a check/balance report for 5,970 WellStar providers in Excel · Utilized data from the WellStar Echo Portal, Medicaid website, and Excel spreadsheets and for the Materials Management utilizing WellStar Lawson Portal and GHX Vendor confirmations· Researched 100+ fax and email confirmations daily for Purchasing and send notifications to end-users for requests status· Assisted the Director of Purchasing on the Vendor Recall Tracker Project utilizing the Enterprise Project Management Office PowerPoint presentation

Atlanta, Ga

· Maintained Data Entry selections and communications in Salesforce, Windows 7, Mainframe systems (DOS) and Oracle Reporting analysis for 200+ Automotive accounts to process within a four (4) hour timeframe· Collaborated with vertical support teams in processing the accounting, sales, and legal platforms in daily metrics correlated for technical and business support with the cross-functional teams and vendors · Communicated results and resolutions for clients regarding the status through Salesforce Dashboard and Excel reports on a tracker spreadsheet regarding the design, development and implementation with the quantitative reporting analysis tools

Greater Atlanta Area

· Provided accounting receivables/payables for office and case expenditures through QuickBooks· Assisted attorney in reviewing state and federal rules and regulations for ongoing tort litigations utilizing Windows 7 – (Microsoft Office Suite) and PowerPoint presentations· Researched and processed documentation for personal injury and criminal cases with Lexis-Nexis

Greater Atlanta Area

· Utilized and trained clients with Ceridian HR accounting software applications to a Windows mainframe system in payroll preparations, banking operational procedures, and year-end reporting · Documented troubleshooting tickets, identifying the reason for the call, and providing a recommendation and solution for the ticket within a 15 minute window· Answered over 40+ inbound customer service calls daily and provided email support in a high-call volume technical environment with Cisco Internet systems and Microsoft Office Suite (Word, Excel, Outlook)

Greater Atlanta Area

· Utilized Clarify contact database management to document inbound and outbound calls for customers’ accounts with billing and assisted agents concerning procedures for handling payments and troubleshooting inquiries· Answered 50+ inbound technical service calls, emails, and escalations daily in a fast-paced call center environment utilizing AT&T knowledge base · Advised customers on technical troubleshooting techniques with a 90% first call resolution, and handled calls within 10 minutes or less using Avaya multi-line phone system through Quality Assurance

Certificate, Computer And Information Sciences And Support Services, 4.0

SQL Server 2012

Sociology/Statistics/Community Relations, Spss, Demographics, Micro/Macro Economic, Corporate Law, Psychology, 3.0

Computer Science, A+ Certification, 4.0

Microsoft Windows Operating Systems, Apple Products

Accounting, Business Administration And Management, General, 3.0

Activities and Societies: General and Sub-contracting accountingManaged accounts payable, accounts receivable, and payroll department.

High School Diploma, College Preparatory, 3.0

Activities and Societies: Cum Laude in Latin Club, French, Junior Achievement