Samuel Smith Email & Phone Number

Perform security audits, risk assessments and analysis.Makes recommendations for enhancing data systems security.Researches attempted breaches of data security and rectifying security weaknesses.Formulating security policies and procedures.

Tuckahoe, Virginia, United States

Interact professionally and efficiently with internal customers by assisting with their questions about any of our supported software, hardware, and computing platforms Perform remote troubleshooting through diagnostic techniques and ask pertinent and probing questions Walk the customer through the problem-solving process Ability to quickly identify business critical problems and escalate to appropriate levels Ability to be able to show patience, understanding and empathy with customers while focusing on problem resolution Address customer issues in a timely and professional manner.

Glen Allen, Virginia, United States

Completed incoming help requests from end users via both telephone and e-mail in a courteous manner.Performed office moves and changes as they are submitted by IT Manager and/or Network Administrator at local and remote sites.Performed new employee equipment inventory implementation including setting up workstations and personalizing equipment for immediate use by the new employee.Documented all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.Developed and maintained an inventory of all desktops, laptops, monitors, keyboards, and other components and equipmentBuilt rapport and elicit problem details from staff and partners.Recorded, tracked, and documented the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.Applied diagnostic utilities to aid in troubleshooting.Implemented software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.Identified and learned appropriate software and hardware used and supported by the organizationPerformed hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applicationsCollaborated with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environmentInstall anti-virus software.Performed preventative maintenance, including checking and cleaning workstations, printers, and peripherals.Maintained an inventory of IT equipment and peripherals for repair/replacement – order as necessary.Test fixes to ensure problem has been adequately resolved.Performed post-resolution follow-ups to help requests.Evaluated documented resolutions and analyze trends for ways to prevent future problems.

Richmond, Virginia Area

Responsible for the preparation and processing of weekly payroll for over 200 employees.Reviewed and ensured accuracy of approved time sheets.Maintained employee records ensuring that employee changes are entered correctly and in a timely manner.Generated daily reports to maintain employee’s personal information.Assisted with the development of organizational goals, policies, and procedures.

Glen Allen, Virginia

Provided excellent customer service resulting in positive feedback from customers and management.Ensured customers were educated on how to get the most value out of the available products and services, while using tools to prevent future issues for the customer.Acted as the subject matter expert to effectively partner with customers and departments across Capital one to achieve the desired outcome by clarifying the needs and providing the appropriate solutions.Maintained awareness of security and regulatory guidelines to remain compliant with relevant policies and procedures.Represented the customer care team on projects and participated in meetings and other assigned tasks as requested.

Richmond, Virginia Area

Responsible for accurately building and staging orders based on pick ticket for loading onto delivery trucks.Manually lifted and moved product to restock and repack ensuring date code accuracy and proper rotation.Used appropriate manual or powered material handling equipment (i.e., pallet jack, hand-truck etc.) to move product and materials from/to designated locations.Adhered to all policies and procedures relating to product age, quality, and safetyResponsible for meeting productivity requirements.Perform miscellaneous activities as directed to support the efficient operation of the warehouse.

Richmond, Virginia Area

Provided excellent customer service in the computer-based department.Ensured customers were educated on how to get the most value out of the available products and services, while using tools to prevent future issues for the customer.Assisted in setting up the store for holiday promotions and other special events.Ensured the shelves were stocked to provide customers with on-demand products.

Bachelor'S Degree, Management Information Systems

Activities and Societies: BDPA Black Data Processing AssociatesReceived my Bachelor's Degree in Management Information Systems.

High School

Activities and Societies: Distinguished Gentlemen